Senior Receptionist​/Patient Scheduler, Department of Family Medicine; Mt. Laurel, NJ

Rowan University
• 201 Mullica Hill Road
• Glassboro, New Jersey 08028 •

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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to more than 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education.

Nationally recognized for innovation, high-quality, affordable education and public-private partnerships, Rowan is one of two universities in the U.S. to offer M.D., D.O. and D.V.M. degree programs.

For more information on Rowan University,  .

All positions are contingent upon budget appropriations.

Rowan University offers a comprehensive benefits package to its staff and faculty members
* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website . Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here .

* Available benefits are dependent upon employee class and union affiliation.

Job no: 501806
Work type: Regular Full-Time
Location: Mount Laurel, New Jersey
Categories: Administrative - Clerical, Clinical, Professional

Senior Receptionist / Patient Scheduler

Rowan Medicine, an affiliate of Virtua Medical Group

Rowan-Virtua School of Osteopathic Medicine

Location:

Mt. Laurel, NJ

Department:
Family Medicine

Reports To:

Practice Supervisor

PCLASS: WT312

Updated: 07/25/2025

SUMMARY:

The Department of Family Medicine is searching for a senior receptionist/patient scheduler to join their team. Under general supervision, this position performs receptionist and telephone answering duties, schedules clinical appointments, manages patient registration, ensures accurate record-keeping, and provides general office support. In addition, this employee will facilitate patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing their needs in every interaction.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following:

• Patient Interaction & Scheduling
  :
  Greets patients and visitors promptly and courteously, ensuring a welcoming environment. Manages appointment scheduling, confirmations, and cancellations according to department protocols.
• Patient Registration & Documentation
  :
  Accurately registers patients, verifying and updating personal and insurance information in the electronic health record (EHR) system. Assists with managing Epic work queues as directed.
• Communication & Coordination
  :
  Answers phone calls professionally, takes detailed messages, and directs inquiries to the appropriate party. Communicates with hospitals, physician offices, and other healthcare providers regarding patient-related information while maintaining confidentiality.
• Record Management
  :
  Ensures timely scanning, retrieval, and organization of medical records, lab slips, and imaging reports to support clinical operations.
• Customer Service:
  Provides accurate information, including directions, pre-visit instructions, and insurance requirements, while maintaining a patient-centered approach.
• Administrative…