Processing Specialist

Processing Specialist

Regular

Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas,including financial assistance, student accounts, and registration-related services.

The Processing Specialist works collaboratively with One Stop staffand campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g.,financial aid, billing, registration support, and general student services)
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners asneeded
• Maintain data integrity across university systems by entering,updating, and auditing information
• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels
• Collaborate with functional areas (Financial Aid, Registrar,Student Account Services, Admissions) to ensure consistent and accurate service delivery
• Assist with peak processing periods (e.g., start of term,financial aid cycles) and adapt to changing priorities
• Maintain confidentiality of student records in compliance withFERPA and university policies
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements

• High school diploma or GED required; post-secondary education(1–2 years of college or equivalent coursework) preferred
• Minimum of 1–2 years of experience in an administrative,customer service, or data-processing environment
• Strong attention to detail and ability to manage high-volumetransactional work accurately
• Strong organizational and time-management skills with the ability to handle multiple priorities
• Excellent customer service and communication skills
• High level of accuracy, discretion, and professionalism
• Ability to work both independently and as part of a team

Northern Kentucky University is a student-ready, regionally focusedinstitution committed to delivering high-quality, student-centered services. The One Stop Student Services Center plays a critical role in simplifying processes and improving the student experience.

$16.74 per hour/ $32,643 Annually

$16.74 per hour

This position operates in a fast-paced, student-centered environment requiring regular interaction with students, faculty,and staff. Flexibility is required during peak periods.