Front Office Manager​/Print Shop Admin

The GNCCI is now located at 14 Inn Street, Newburyport, MA 01950

Harborside Printing Company, Newburyport’s distinguished, service-oriented commercial design/print provider is accepting applicants for our next front office manager.

We are seeking a reliable, organized and customer-focused office manager to oversee the day-to-day administrative, financial, customer service and operational needs of a busy design/print shop. This is a 30 +/- hour per week hands-on, multifaceted position.

• Accounting & Financial Administration:
  • Perform bookkeeping and maintain records using Quick Books
  • Manage Accounts Payable and Receivable
  • Handle customer invoicing, payment processing and collections
  • Reconcile monthly checking account and credit card statements
  • Calculate, track and remit monthly sales tax payments to the Commonwealth of Massachusetts
  • Process weekly payroll and IRA transactions, recording and submitting the required payments
  • Prepare monthly financial reports
• Office & Customer Service:
  • Answer phones, greet customers, take orders and provide excellent customer service
  • Communicate with customers regarding orders, payments, job details and completed work
  • Manage a high volume of email correspondence using Microsoft Outlook
  • Order entry and initial order processing
  • Create and manage data merges for customer mailings and other functions using Microsoft Excel and Word
  • Prepare and process customer mailings and fulfillment projects
  • Ship packages using UPS online shipping, including coordinating outgoing shipments
  • Maintain an organized filing system for completed jobs and office records
  • Perform general administrative tasks and office projects as needed
  • Maintain general office organization and tidiness of common areas and work spaces
• Print Production & Bindery (we will train and support as needed):
  • Lamination
  • Booklet making
  • Shrink wrapping
  • Printing wide format plans
  • Scanning
  • Other finishing and production tasks

• Quick Books proficiency and solid bookkeeping experience
• Strong attention to detail and accuracy
• Excellent customer service and interpersonal skills
• Comfortable answering phones, taking customer orders and working directly with customers
• Strong organizational and multitasking skills with the ability to prioritize competing responsibilities
• Ability to work independently and take ownership of responsibilities in a busy small-business environment
• Able and willing to perform hands-on print finishing and bindery work.
• Previous experience working in a print shop or print-related environment is preferred