Warranty Administrator

Below is an overview of the duties and responsibilities you would take on in this role:

• Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufactures to submit prior authorizations and repair direction.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
• Escalate claim payment variances to warranty manager.

• Communicate with customers and service centers to gather necessary information and resolve claimrelated inquiries.
• Provide excellent customer service while managing claim disputes or escalations.

• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.

• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.

• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Minimum

Job Requirements:

• Associates degree or higher preferred
• Minimum 2 years of experience in warranty claims processing