Senior Receptionist

• Compensation: USD 23.51 - USD 33.85 - hourly

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

The Senior Receptionist serves as the face of the office, delivering a professional, welcoming, and high-quality front‑of‑house experience for clients, visitors, and employees within a well‑established law firm. Working as part of a close‑knit onsite team, this role is responsible for ensuring the smooth day‑to‑day operation of reception services while supporting a busy office of approximately 120 employees, including 85 attorneys.

Although "Senior" in title, this is an individual contributor position with no direct reports.

This role is ideal for a dependable, personable, and proactive professional who enjoys building relationships and creating exceptional first impressions. The successful candidate will thrive in a dynamic environment where priorities can shift quickly and will confidently manage multiple responsibilities, including visitor management, communications, meeting coordination, and administrative support. They will also be comfortable using office technology and learning new systems, bringing a positive, adaptable approach and a strong commitment to service excellence.

Flexibility is important, as business needs may occasionally require earlier start times to support meetings and events.

Contract
:
Permanent, full time

Shifts
: 40 hours per week, Monday-Friday 8am-5pm with a 1-hour unpaid lunch break

Work model
:
Fully onsite

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi‑line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the…