Patient Manager, School of Dental Medicine

Position Title Patient Manager, School of Dental Medicine

The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Manager. This position will report to the Patient Manager Lead.

• Manage / Schedule patients for students.
• Schedule follow-up patient appts (as determined by faculty & assigned student).
• Maintain and understand faculty clinic coverage.
• Coordinate schedule changes with students, clinical staff and clinic faculty.
• Manage forms, referrals, screening, cancellations and reschedules as needed.
• Create new patient records.
• Verify payments and prior authorization approval before appts are scheduled.
• Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
• Assign new patient screening and dental assisting to students for credit.
• Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
• Assign recall patients to students on recall rotation.
• Assist with the scanning in of documentation in the EMR .
• Block and modify student schedules for approved time off.
• Schedule for predoc endo screening and predoc endo including external referrals.
• Create patient charts and verify insurance as needed.
• Attend scheduled meetings 4-5 times each semester.
• Schedule recall appointments.
• Perform other tasks assigned by clinical operational leadership as needed.

Monday – Friday 8:30 a.m. – 5:00 p.m.

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

The University at Buffalo is an equal opportunity employer ( EOE ) and welcomes all to apply including veterans and individuals with a disability.

• High school diploma
• One year of relevant experience

• Associates degree or higher
• Three years of experience
• Dental office experience
• Strong written and verbal communication skills
• Strong attention to detail
• Prior role with patient/customer facing interaction
• Excellent communication skills, experience working with diverse populations, and attention to detail
• Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent

Driving Requirements

Driving Requirements This position will never drive a university owned vehicle.

$38,000 – $45,000

Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

Full-Time

South Campus

Yes

Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at diversity or by phone .