Marketing & Events Assistant - Recreation

JOB SUMMARY

The Marketing & Events Assistant supports the Recreation Department’s Community Affairs & Marketing Division by coordinating facility rentals and events, providing customer service to rental clients and the public, and assisting with marketing, community events, and cultural activities. The position manages rental inquiries and reservations, conducts venue tours, prepares rental agreements and related documentation, coordinates event support, and serves as an onsite venue representative for assigned events.

The position also provides administrative and marketing support to the Division Chief and other division staff.

ESSENTIAL JOB FUNCTIONS:

Facility Rentals & Event Support

• Serves as a primary point of contact for facility rental inquiries and provides information regarding venue availability, rental options, policies, procedures, and requirements.
• Coordinates facility reservations from initial inquiry through completion of the rental process, including scheduling venue tours, preparing rental agreements, collecting required documentation, and coordinating deposits and other payments in accordance with established procedures.
• Maintains rental calendars, online booking information, facility webpages, records, and related documentation.
• Coordinates event logistics with renters, Town staff, vendors, and other parties as appropriate.
• Schedules and coordinates event support staff for assigned rentals and events.
• Serves as the onsite venue representative for assigned events, including daytime, evening, and weekend events, as needed.
• Assists with setup, event-day coordination, and other operational needs associated with rentals and events.
• Responds to rental-related questions, concerns, and issues and refers unusual or complex matters to appropriate staff when necessary.

Marketing, Community Events & Division Support

• Assists with marketing and promotional activities for Recreation Department programs, facilities, events, and cultural activities.
• Assists with community events and special projects, including planning, preparation, coordination, implementation, and follow-up activities.
• Assists with preparation and distribution of promotional materials, correspondence, communications, and other content.
• Updates website and other digital content related to assigned facilities, rentals, programs, and events.
• Provides administrative support to the Division Chief and other division staff, including correspondence, scheduling, data entry, recordkeeping, reports, and other administrative functions.
• Maintains accurate and organized electronic and paper records related to assigned responsibilities.
• Communicates and coordinates with Town employees, rental clients, vendors, volunteers, community organizations, and members of the public.

Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate degree in marketing, communications, hospitality, event management, recreation, business administration, or a related field; and
• two (2) years of related experience; or
• an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Valid South Carolina driver’s license.
• First Aid/CPR, AED, and Darkness to Light certifications/training within one year of employment.

• Experience with facility rentals, event coordination, hospitality, recreation, marketing, or customer service.
• Experience with graphic design, website content management, social media, or other digital marketing tools.
• Experience working with rental or event-management software.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

• Knowledge of customer service and administrative practices and procedures.
• Knowledge of basic event and facility-rental coordination…