Graduate Assistant – Financial Services

# Job Opening:
Graduate Assistant – Financial Services
*
* Reports To:

** Managing Director of Student Financial Services
** Department:
** Student Financial Services
** Status:
** Graduate Assistantship##

Position Overview The Graduate Assistant (GA) provides critical operational support to Student Financial Services office, ensuring the seamless processing of student records, financial documentation, and departmental communications. This role requires high attention to detail, a commitment to data privacy, and a proactive approach to student service.## Core Responsibilities### 1. Student Portal & Systems Management
* ** Access Support:
** Perform daily maintenance of the Net Partner Financial Aid Portal, including unlocking accounts and resetting student passwords.
* ** System Integration:
** Monitor and update student email records between Jenzabar and Power Faids to ensure data synchronization.
* ** Technical Updates:
** Execute “Counselor Updates” three times weekly to support the awarding process.### 2. Document Processing & Compliance
* ** Digital Records:
** Monitor the PIDA and FAFSA Waiver inboxes daily; record received documents in Power Faids, convert files to PDF, and update internal comments.
* ** Verification & Auditing:
** Cross-check and update the NCNBS website against Power Faids and assist with the “Remit to State” project as directed.
* ** File Maintenance:
** Conduct daily physical and digital filing to ensure all student records are organized and audit-ready.### 3. Financial Tracking & Accounts Support
* ** Charge Processing:
** Facilitate MS charges and coordinate with the Business Office for final posting.
* ** Refund & Check Management:
** Conduct monthly outreach for uncashed checks and manage “Returned Mail” by contacting students for updated addresses.
* ** Account Actions:
** Verify and categorize refunds; apply or remove student account holds (TS/BS) as directed by leadership.### 4. Proactive Student Communication
* ** Inbox Management:
** Maintain a high response rate for the general departmental email, providing timely and accurate information.
* ** Loan Coordination:
** Perform weekly Quality Control (QC) on pending loans for registered students and clear unnecessary loan documents for those who have declined aid.
* ** Check-In Readiness:
** Lead outreach campaigns (calls/emails) in the weeks prior to student check-ins to resolve missing documentation.### 5. Administrative & Project Support
* Generate student invoices and assist with various departmental projects as assigned.## Required

Skills & Qualifications
* ** Confidentiality:
** Must demonstrate the ability to handle sensitive student financial data with total discretion (FERPA compliance).
* ** Communication:
** Strong verbal and written skills for professional phone calls and email correspondence.
* ** Tech Savvy:
** Proficiency in Microsoft Office (specifically Excel and PDF management); ability to learn specialized software like Power Faids, Jenzabar, and Net Partner.
* ** Reliability:
** Ability to maintain a consistent daily and weekly schedule to meet processing deadlines.
* Candidates must support and affirm the College’s faith statement and Community Life Covenant.##

Application Requirements
** Complete the online Job Application and provide the required application materials. Choose supervisor Deborah Beck*
* ** from the drop-down list.*
*