Billing Specialist & Warranty Administrator

Home of the "Smileage Guaranteed!®", Capistrano Volkswagen is a family-owned automotive dealership serving theSan Juan Capistrano area since 1997. As one of the largest VW dealers in the nation, we are focused on creating a supportive and nurturing work environment for our employees because we realize that they are our greatest asset!

Over the years, our team has helped us become the proud recipients of a range of awards and exclusive benchmarks. We have a strong history in our community, as helping it thrive is a goal that all our employees strive for. Join our incredible team by applying today!

The Billing Specialist & Warranty Administrator books and submits accurate warranty claims and bills and codes repair orders. You'll work closely with advisors, technicians, parts, and management to keep claims accepted and paid.

Starting pay is $25-$30/hr based on experience. As you grow with us, so does your earning potential.

What We Offer

• Family-owned and operated
• Health, Dental and Vision Insurance
• On-the-job paid training
• 401(K) Plan with employer contributions
• Paid vacation, holidays and sick time (when eligible)
• Almost limitless growth opportunities
• Employee vehicle discounts on vehicle purchases and lease plans
• Discounts on parts and service

Responsibilities

• Review warranty repair orders for accuracy and completeness
• Book warranty labor, parts, and sublet charges to the correct repair order
• Verify labor codes, times, and parts against manufacturer guidelines
• Prepare, submit, and track warranty claims, and resolve corrections and chargebacks
• Confirm technician documentation (cause, correction, diagnostics, time punches) supports each claim
• Bill and code repair orders, matching all labor and parts charges
• Audit aging claims and reconcile warranty payments
• Report suspected improper claim activity to management
• Submitt all warranty claims to manufacturer, verify full payment
• Manage warranty schedule

• Prior experience as a Biller or Warranty Admin required (does not have to be automotive specific)
• Basic accounting knowledge, with experience in billing or reconciliation a plus
• Basic automotive knowledge preferred
• General computer skills, including spreadsheets
• Ability to multitask and meet deadlines
• Strong attention to detail
• Willingness to learn manufacturer warranty policies and systems
• Team-oriented attitude
• Willingness to complete a pre-employment background check and drug screen

Capistrano Auto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.