Scheduling​/Operations Specialist

• Please be advised that the college is unable to provide visa sponsorship for this position. Candidates must have authorization to work in the US without the need for employer sponsorship.
• The College requires that all applicants and employees be able to perform the essential functions of the job and will explore reasonable accommodations for individuals with disabilities.

Position Information

Posting Number

Posting Number NC00897

Position Title

Position Title Scheduling/Operations Specialist

Division

Division Student Success Division

Department Name

Department Name Office of the Registrar

Position Type

Position Type Staff - Non Classified

Position Overview

Reporting to the Associate Registrar, the Scheduling/Operations Specialist supports the Registrar’s Office with course registration, academic scheduling, and student records for undergraduate, graduate, and BPS programs. The position is responsible for maintaining accurate records and schedules across systems such as People Soft and EMS , while assisting with enrollment, classroom assignments, and student record changes. The Specialist works closely with students, faculty, academic departments, and campus offices to resolve scheduling and data issues and ensure compliance with College policies.

The role also supports reporting, data analysis, semester enrollment processes, and end-of-term system updates. Additionally, the Specialist provides guidance on academic policies, FERPA , and related procedures while delivering timely and professional customer service.

Primary Purpose

Reporting to the Associate Registrar, the Scheduling/Operations Specialist will assist with all aspects of the course registration and scheduling process. The Scheduling/Operations Specialist is pivotal in maintaining accurate and timely records for the College’s undergraduate, graduate, and BPS programs, providing crucial administrative support for student data input and analysis, process review, and reporting. They will assist the Registrar’s Office to ensure all functions are being performed accurately and in a timely manner: course registrations and withdrawals, Grade Changes, Changes in major/minor, FERPA consent forms, etc… The Scheduling/Operations Specialist is responsible for assisting students, faculty, and staff on college academic policies and procedures including FERPA .

• Support all facets of developing, managing, and communicating the college’s master academic schedule, including coordinating with the calendar committee and other college departments.
• Identify scheduling discrepancies and work with Associate Registrar to provide solutions based on established guidelines and compliance to ensure the integrity and accuracy of the master schedules, particularly in developing multiple semester scheduling.
• Assist with the auditing of department course schedules to ensure college academic polices as outlined in MAPP are followed.
• Reconcile the college’s student information system People Soft, scheduling software, and the facilities database ( EMS ) to ensure general purpose classroom data is accurate and up-to-date across all systems.
• Collaborate with academic departments and campus administration to assign academic spaces for classes and events and devise creative solutions for complex issues related to the general-purpose classroom inventory.
• Input the course schedule room assignments into the EMS system by determined dates for each semester, and serve as a liaison with administrative offices that have shared responsibilities for centrally managed classrooms (Facilities Planning and Management, Information Technology Services, etc.
• Work with disability services and human resources to ensure ADA needs of students and…