Operations Coordinator

This is a full-time on-site role for a highly qualified and experienced individual to join our team as an SAP Operations Coordinator, located in Las Vegas, NV. The SAP Operations Coordinator provides customer-facing and back-office administration support to the sales function. This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout Quixant’s operations team, which span the US, UK, Italy, Germany, and Taiwan.

Ensure all the following are completed in a timely manner:

• Processing customers order into SAP in line with company processes.
• Process customer Invoices in a timely manner.
• Process customer returns and adhere to procedures and systems.
• Maintain customer records on the CRM database, ensuring changes in address or contactsare updated promptly.
• Communicate with customers regarding all aspects of their orders.
• Prepare and ship customer orders/items for repair (RMA) process.
• Support the sales team with quotes, pricing, and lead times.
• Monitor sale or return invoice lists.
• Coordinate and participate in inventory counts as required by the business.
• Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
• Ensure incoming shipments are processed and stored correctly.
• Checking SAP Data is correct in preparation for the Operations Manager to run monthly management reports.
• Responding to correspondence in a professional and timely manner, including phone andemail communications.
• Office and facilities duties including but not limited to helping answering phones,greeting visitors and other duties as and when required.
• Attendance at local exhibitions to support Sales and Marketing with the running of thestand and show agenda, meet, and greet customers, provide refreshments and any otherad-hoc duties.
• Possible occasional travel to international offices for training, meetings, and exhibitions if required.
• Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager.

• 1-2 years Previous experience in similar position
• Preferred Experience in order processing (SAP Business One)
• Excellent Customer Service skills
• Strong Interpersonal Skills and Communication skills for effective communication with cross-functional teams
• Ability to multitask and prioritize tasks effectively
• Advanced experience using Microsoft Office including Word, Outlook, and Excel
• Knowledge of operational procedures and processes
• Experience in international shipping
• Experience with inventory management and supply chain processes would be beneficial
• Successful completion of a background check

• Intermediate knowledge of Import and Export