Shop Manager​/Internal Service Advisor

For over 60 years, the Foss Group of Companies hasbeen a leader in the automotive industry, home to two trusted brands:
Roy Fossand Foss National Leasing. Our success is driven by our incredible team.

These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

• Glad to be here – We show up with positivity and pride.
• Sweat the small stuff – Details matter, and we get them right.
• Show up for each other – We succeed as a team.
• Walk the talk – We lead by example.
• Set the standard – We raise the bar.

We are proud of the long-standing relationships we'vebuilt with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Roy Foss Motors – Thornhill is seeking an experienced and professional

Shop Manager/Internal Service Advisor to join our team. The ideal candidate has aminimum of 3-5 years’ experience in this role. This individual is passionate,has great attention to detail and has a positive and outgoing attitude.

Ifthis sounds like you, come join our team!

• Manageand distribute repair orders to the appropriate technician based on technician skill level, certification, workload, availability, and the type of repair required.
• Continuously monitor shop capacity and technician workload to maximize productivity and available shop hours.
• Prioritize work based on customer promise times, waiting customers, appointments,carryover work, internal work, and vehicle repair requirements.
• Monitor the progress of every repair order throughout the day and identify potentialdelays before they affect the customer promise time.
• Work closely with Service Advisors to communicate repair status, delays, additional work requirements, and revised completion times.
• Re assignor redistribute work when necessary to maintain shop efficiency and prevent bottlenecks.
• Ensure technicians have sufficient work available and minimize downtime between repair orders.
• Coordinate with the Parts Department to identify parts delays that may affect technician productivity or vehicle completion.
• Ensure approved additional work is dispatched promptly so vehicles can remain inproduction.
• Monitor vehicles awaiting diagnosis, parts, authorization, or additional information and ensure they are actively followed up on.
• Assistin managing carryover vehicles and ensure outstanding work is prioritized appropriately the following day.
• Maintain visibility of open repair orders and work with Advisors and Management toensure completed repair orders are closed promptly.
• Support effective utilization of shop bays and available technician capacity.
• Identify workflow issues, technician capacity concerns, or recurring bottlenecks and escalate them to the Service Manager.
• Maintain clear and professional communication between the shop, Service Advisors, Parts Department, and Service Management.

• Valid G drivers license with a clean driver’s abstract
• Comfortable to drive small vehicles to larger pick up trucks.
• Previous experience in an automotive dealership

• Competitive compensation and benefits package.
• Employee teambuilding and social events.
• Learning and development programs for all team members.
• Growth potential within our organization.
• Employee discount programs.
• Foss purchase and service program.
• Employee referral and recognition programs.