Service Advisor Job Northern Kentucky USA,Automotive

Are you looking for an exciting career withone of theTop 100 Ford stores in the nation? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why Capitol Ford is one of the top 100 Ford stores in the nation and has been selling over 3,000 Mustangs, F-150’s, new and used vehicles annually.

As a
Service Advisor
, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

What you'll be working on:

Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
Meet guests’ needs throughout the entire service process
Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

What you need to bring to the table:

Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
1-year of previous Service Advisor experience
Valid state driver’s license and good driving record (no major violations)
X-Time and CDK experience is a plus
Availability to work evenings and weekends

Salary: $36,000-$150,000/annually

* Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

Values-driven culture and team built on integrity, caring, performance and efficiency
Continuous career development and advancement opportunities
Comprehensive benefits package (Medical, Dental, Vision)
401k with company match
Employee Assistance Program with free telemedicine and mental health resources
Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class