Travel Program Administrator

Overview

Job Description - Travel Program Administrator (180002YB)

We are looking for a Travel Program Analyst to join our team.

Carlson Wagonlit Travel is looking for talented and enthusiastic people who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.

Learn about us and start your journey.

• Back up support for Global Travel Manager
• Serve as client’s first level of escalation point in customer service concerns
• Delivering a high-level customer service support.
• Combine customer service reports to determine trends to improve the customer experience
• Lead client projects as required
• Perform administration duties including updating and maintaining documentation, performing research and presenting new tool/resource opportunities
• Support client communications through creation of training materials and maintenance of client intranet sites.
• Provide vendor contact and support including hotel program support/rate cap management, shared economy service providers and coordinate vendor promotions
• Provide progress reports including management and tracking of policy exceptions, unused tickets, quarterly reporting to client management team, etc.
• Analyse trenddata for client business and provide recommendations to Program Manager and/or client that advances compliance and/or performance goals
• Work with client & CWT internal departments to streamline and improve efficiencies
• Collaborate with Program Managers in the creation and production of client review presentation materials; play an active role in the delivery of the client review
• Assist with the implementation and maintenance of products and services
• Help the Program Manager with initiatives outlined in client business plans
• Act as an interface between business units, technology teams and support teams

• 3 years+ of experience in the Travel Industry. Travel Agent experience is a plus
• Excellent customer service and problem-solving skills
• Ability to effectively manage multiple project and priorities for both Pay Pal & CWT
• Strong written and verbal communication skills
• Able to interface with all levels of the organization in a professional manner and lead cross functional projects
• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook) and aptitude for software applications
• Located on West Coast (preferable) will work West Coast hours
• Motivated self-starter
• Ability to work individually as well as in group environment

Primary Location
:
Woodland Hills

Employment type
:
Standard

Job Family
:
Scope :
Global

Travel
:
Yes, 5 % of the Time

Shift
:
Day Job

Organization
:  & ERM

Experience Level : 3 to 5 years

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us