Business License Managed Services Director Job Northern Kentucky USA,Business

What You’ll Do

Avalara’s Business License Managed Services business is scaling in complexity, volume of license and registration filing, and customer experience expectations. This role exists to ensure License Managed Services grows with filing requirement discipline and AI-enabled workflows, rather than linear headcount expansion.

The Business License Managed Services Director serves as the executive-level subject matter authority on business license compliance, advising on clear service boundaries, influencing automation strategy, and strengthening regulatory decision quality. This role enables durable revenue, risk reduction, improved unit economics, and scalable service design aligned to Avalara’s AI-first direction.
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What Your Responsibilities Will Be

How This Role Elevates Avalara
Raises decision quality across Sales, Product, and Operations by providing authoritative regulatory judgment and simplifying complex licensing environments into defensible, scalable models.
Builds customer trust and retention by ensuring consistent, expert-backed compliance guidance, reducing surprises, and aligning service expectations with operational reality. This role increases talent density by improving clarity, accountability, and execution rigor in how license compliance is defined and delivered.

Responsibilities

Own interpretation of multi-jurisdictional licensing requirements and define clear compliance standards within Avalara’s service model.
Increase win rates and deal confidence in complex License Managed Services engagements by serving as executive-level compliance authority.
Improve operation efficiencies by identifying automation opportunities, standardizing high-volume scenarios, and eliminating work that should not require human judgment.
Influence product roadmap and automation investments using regulatory expertise and data-backed risk analysis.
Raise cross-functional performance standards through disciplined decision frameworks and simplification of regulatory complexity.

Within 12 months, this role will have:

Increased conversion rates or deal velocity in complex License Managed Services opportunities.
Reduced exception-driven operational effort through clearly defined automation or rule-based standardization initiatives.
Improved clarity of service scope, reducing churn and customer escalations.
Contributed to measurable operational efficiency improvements through scalable service design recommendations.
Established themselves as the recognized internal and external authority on license compliance.
Demonstrated measurable AI-enabled improvements in sales support, accurate compliance scoping and service delivery.

What You’ll Need to be Successful Qualifications

B.S. in Computer Science, Engineering, Tax, Finance, Accounting, or a related technical or regulatory discipline.
10+ years of relevant experience in business licensing, regulatory compliance, managed services, or advisory roles aligned to enterprise-scale environments.
Deep, hands-on expertise interpreting complex multi-jurisdictional licensing requirements.
Demonstrated experience influencing service design, product direction, or go-to-market strategy through subject matter expertise.
Proven ability to operate as a senior individual contributor with strong executive presence, ownership, and judgment.
Demonstrated applied AI experience with measurable business impact tied to efficiency, revenue, customer experience, or risk reduction.

Bar Raiser Expectations

We are hiring a Bar Raiser, someone who elevates the performance, standards, and decision quality of the teams they work with. This role is expected to strengthen how regulatory compliance, service design, and cross-functional execution operate across Avalara.

A successful candidate will:

Raise decision quality across Sales, Product, and Operations through clear, defensible regulatory frameworks
Improve service design and execution by simplifying complexity and introducing scalable, repeatable approaches
Increase team capability by setting high standards for judgment, accountability, and clarity in compliance decisions
Reduce ambiguity and inconsistency in how licensing requirements are interpreted and operationalized
Influence cross-functional outcomes by bringing structured thinking and strong regulatory expertise into key decisions
Leave systems, processes, and teams stronger by improving how compliance is defined, delivered, and scaled

AI Expectations

As an AI Bar Raiser, this role must embed AI into regulatory…