Director, Post-Sales Strategy & Business Alignment

Job Details Posting Details

• Posted on September 11, 2026

• Remote
• Salary: $185,000 USD per year
• Consultant.
  
  Strategy
• Full-Time
• Requisition #: DIREC
  001515

Director, Post-Sales Strategy & Business Alignment

East Coast & Central preferred time zone

Remote USA

WHO WE ARE

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce's leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.

Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit

THE ROLE

The Director, Post-Sales Strategy & Business Alignment is the connective tissue between Product, Go-to-Market (GTM), and the post-sales organization (Professional Services, Customer Success, Education Services, and Support). This role owns the frameworks, governance, and processes that keep post-sales priorities represented in product decisions, keep services offerings aligned with sales motions, keep joint marketing efforts grounded in the customer base, and keep delivery methods and maturity models consistent across every post-sales function across all product lines.

This is a build-and-scale leadership role: you will hold decision rights on post-sales release readiness, establish cross-organizational governance, and build a high-performing strategy and operations function that turns cross-functional complexity into scalable business growth.

• Own the relationship between Product and post-sales, ensuring post-sales needs, constraints, and customer signals are represented in product planning.
• Lead the team responsible for driving SR  (Solution/Strategic Roadmap Business Review) cadences with Product, ensuring post-sales functions have visibility into roadmap direction and a structured way to feed back requirements.
• Hold decision rights on post-sales NPI release readiness to accelerate product adoption, reduce early-stage churn, and shorten customer Time to Value across major launches.
• Establish cross-functional escalation and decision governance to resolve roadmap conflicts, ensuring critical customer adoption signals directly influence product strategy.

• Own the relationship between GTM/Sales and post-sales, ensuring services offerings (Professional Services, Customer Success, Education) are packaged, priced, and positioned in a way that supports the sales motion.
• Lead the team driving alignment on services offer construction — new offer design, offer retirement, bundling with license sales, and consistency of offer definitions across segments and regions.
• Partner with sales leadership and offering/product marketing to ensure sales teams can clearly articulate and sell post-sales offerings without ambiguity.
• Establish a repeatable intake and review process for new or changed services offerings before they go to market.

• Own the post-sales side of joint marketing strategies aimed at the existing customer base (expansion, adoption, retention, advocacy).
• Partner with Marketing to align campaigns, customer marketing programs, and lifecycle communications with what post-sales teams know about customer health, maturity, and expansion readiness.
• Ensure customer-base marketing initiatives…