Sr. Regional Grocery Manager

Position Summary:

The Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team is responsible for developing customer relationships that promote retention and loyalty. The Associate works with a team of analysts, product, sales and operations personnel in support of customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction.
** Primary Accountabilities:*
* ● Coordinate with customers and the operations teams to ensure timely execution of advertising and offer programming
● Assist in the training and onboarding of customer teams, ensuring strong adoption and ongoing engagement
● Act as a key role in implementing commercial planning and leverage retailer’s assetsand leverage to facilitate advertising and offer based revenue
● Leads the efforts alongside of the Director in building and deploying the best practices toensure customers are realizing the maximum benefit from the company's products and services
● Assist in managing weekly revenue reporting, forecasting, and updates
● Analyze post program results and prepare them for presentation to retailer.
● Assist in building and deploying the best practices to ensure customers are realizing the maximum benefit from the company's products and services
● Prepare for the quarterly business review (Q ) meetings
● Manage successful renewal cycles
● Identify quality-improving and feature enhancement requests
● Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction
● Collaborate with client development team to share customer insights that informupsell/cross sell opportunities and deliver the best service
● Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates  
** Additional Responsibilities:*
* ● Performs other duties as assigned
● Complies with all policies and standards

Required Qualifications:

● Bachelors required
● 4-6 years 5-7 years of work experience on a Customer Success team in a marketing oradvertising technology firm or retailer, with progressively increasing responsibilities; orany equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
● Experience working to promote value through customer experience required
● Knowledge of digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred
● Exceptional ability to communicate and foster positive business relationships.
● Process analysis and optimization experience required
● Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc  
** Physical Demands
** The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform themajor job responsibilities. This job description is not intended to be an exhaustive list of allduties, responsibilities, or qualifications associated with the job.
● Use Hands to Handle Objects - Regularly
● Reach with Hands or Arms - Regularly
● Talk or Hear and Read Instructions - Regularly
● Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
● View Items at a Close Range - Regularly Rarely:
Job requires this activity up to 25% of the time Occasionally:
Job requires this activity between 25% - 50% of the time Frequently:
Job requires this activity between 50% - 75% of the…