Intern, Reservations; Summer

. You’llwork on high-impact projects that improve theservicingexperiencesfor millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While interning in Reservations you’llgain:

• Real-world experience at a Fortune 100 company
• Experience presenting to an executive audience
• Mentorship and networking opportunities

Reservations serves as a key point of contact for our customers before, during, and after travel. This internship is a back-office role based at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing behind-the-scenes support that helps improve the experience of both Delta customers and the agents who serve them.

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as:

• Resolving product and project issues and risks
• Performing extensive data collection and analysis
• Identifying process improvement opportunities

These large, complex projects may involve highly confidential material and carry moderate financial risk. The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward.