Quoting Specialist

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Regular Full-Time Admin Support Worker US

4 days ago Requisition

Salary Range: $22.00 To $25.00 Hourly

HOW WE GOT HERE

For more than 40 years, BioIVT has evolved from a specialized biospecimen provider into a global partner to life science and diagnostic organizations. Our growth has been shaped by a consistent focus on helping researchers access the high-quality biospecimens, primary cells, ADME-Tox products, and research services they need to advance discovery, development, and medical progress.

What has remained constant throughout that history is our mission: to enable smarter science and accelerate medical breakthroughs that enhance and extend lives. Every BioIVT team member contributes to that mission, whether supporting a donor center, laboratory, commercial team, or corporate function. For employees, this means joining a company where scientific quality, operational excellence, compliance, collaboration, and customer focus all come together to support work that matters.

The Quoting Specialist is responsible for preparing accurate, timely, and high-quality customer quotes in support of the commercial organization. This role operates in a high-volume, SLA-driven environment where speed, precision, and follow-through are critical to customer satisfaction and revenue execution. The Quoting Specialist partners closely with Sales, Finance, and other CS functions and works extensively in Salesforce.

At this time, we are unable to consider applicants who reside in Arkansas, Hawaii, New Mexico, North Dakota, Rhode Island, South Dakota, or Vermont for this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and deliver customer quotes within defined SLA response times, ensuring clear, empathetic, and tailored communication that prioritizes customer needs.
• Validate customer requirements, product details, and pricing inputsprior to quote release, applying deep product knowledge and understanding of company policies to ensure accuracy and compliance.
• Enter, update, and manage quote data in Salesforcewith a high degree of precision, demonstrating strong systems proficiency and attention to detail.
• Collaborate closely with Salesto provide status updates, clarify requirements, and coordinate next steps, fostering a seamless team approach to meeting customer expectations.
• Identify and resolve incomplete or incorrect quote requests through critical thinking and proactive problem‑solving, ensuring issues are addressed before impacting timelines.
• Escalate non‑standard pricing or complex requests in accordance with established processes, using sound judgment to balance customer needs with business requirements.
• Maintain detailed documentation and audit trailswithin Salesforce to support compliance, quality standards, and future reference.
• Manage workload effectively to meet deadlines in a fast-paced, SLA-driven environment, demonstrating strong time management skills.
• Support continuous improvement initiatives by identifying recurring issues, bottlenecks, and opportunities to enhance the quoting process.
• Model professionalism and influence team outcomes by sharing expertise, guiding peers, and contributing to a positive, collaborative work culture.

QUALIFICATIONS

• 1–3 years of experience in quoting, sales operations, customer support, or a similar role.
• Hands-on experience using Salesforce (required); experience with CRM or quoting tools preferred.
• Strong written and verbal communication skills with the ability to deliver customer‑centric communication that is clear, empathetic, and solution‑oriented.
• Demonstrated ability to work in a…