Marketplace Operations Manager

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Full Time Regular Professional Long Beach, CA, US

is the go-to eCommerce platform for auto care and maintenance. We provide drivers with quality parts at competitive prices and enable them to schedule appointments with trusted mechanics directly through our website. Using world-class design principles and the latest technologies, we deliver a fast, intuitive digital experience backed by our company-owned national distribution network. With over 1,000 employees worldwide, we are scaling rapidly, fueled by our most recent strategic partnership and $35 million investment.

This positions us for the next phase of growth as we continue to empower drivers along their journey.

At , our culture goes beyond our core values of Safety First, Customer Focused, and Commitment to Excellence. We are a performance-driven, data-focused, and fast-paced team where results matter and winning is expected.

• Hungry & Hardworking:
  We set ambitious goals, measure progress with clear metrics, and hold ourselves accountable to deliver results.
• Promote from Within:
  We reward top performers with opportunities for growth and advancement.
• Collaborative & In-Person:
  We believe the best ideas and fastest execution happen face-to-face.
• High Standards:
  We move quickly, pay attention to details, and dig deep - whether it’s analyzing contracts, aggregating complex scenarios, or building clear, data-driven presentations.
• No Passengers:
  We value grit, ownership, and the relentless pursuit of results

is building a marketplace that expands our product assortment and gives customers access to a broader selection of automotive products from trusted third-party sellers.

We are looking for a highly organized, hands-on Marketplace Managerto own the day-to-day operations and performance of the  Marketplace.

This person will serve as the central point of coordination between marketplace sellers and internal teams, ensuring sellers are successfully onboarded, products and offers are live and accurate, operational issues are resolved quickly, and the marketplace delivers a seamless experience for both customers and sellers.

The ideal candidate is highly analytical, operationally strong, and comfortable working across multiple teams in a fast-moving environment.

• Own the day-to-day operations and performance of the  Marketplace.
• Monitor marketplace activity to ensure sellers, products, offers, inventory, pricing, and fulfillment are operating as expected.
• Identify and resolve operational issues impacting sellers or customers.
• Monitor marketplace performance and proactively identify opportunities to improve the customer and seller experience.
• Establish and maintain operational processes, playbooks, and best practices as the marketplace scales.
• Serve as the primary day-to-day point of contact for marketplace sellers after they are signed.
• Partner with the Seller Acquisition Manager to ensure a smooth transition from signed agreement to seller onboarding.
• Coordinate seller onboarding and ensure sellers complete all required steps to become operational.
• Help sellers navigate marketplace requirements, processes, and performance expectations.
• Monitor seller performance and address issues related to fulfillment, cancellations, product availability, customer experience, and other marketplace standards.
• Build strong relationships with sellers and act as their internal advocate when issues require cross-functional support.
• Work closely with Merchandising, Technology, and sellers to ensure product data and offers are accurate and successfully published.
• Monitor product and offer quality, including pricing, inventory availability, fitment, and catalog data.
• Identify catalog or data issues that prevent products from going live or negatively impact the customer experience.
• Coordinate with internal teams and sellers to resolve data and catalog issues.

• Act as the central operational connector between sellers and internal teams, including Technology, Merchandising, Customer Experience, Finance, Legal, and Operations.
• Coordinate the resolution of marketplace issues that require multiple teams.
• Communicate priorities, risks, and operational updates to marketplace leadership.
• Participate in marketplace projects, testing, process…