Director, Product Management, Customer Management Platform Lead
Listed on 2026-10-09
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Business
Corporate Strategy, Business Analyst, Risk Manager/Analyst -
Management
Corporate Strategy, Project & Program Management, Business Analyst, Risk Manager/Analyst
About the Team:
Do you want to set and drive the platform vision for one of Capital One Card’s most significant profit centers? Do you want to directly impact the customer experiences of the many millions of existing Capital One and Discover customers who rely on their credit line and borrowing capabilities every year?
The Credit Line Management team owns the platforms that power the customer experiences and accurate delivery of our credit limit increases, decreases, and balance transfers. These strategies are existentially important to Capital One’s bottom line– credit line increase programs drive massive business and customer value every year.
These platforms are on the cusp of a major investment cycle and potentially a complete rebuild. We are on a journey to unlock new customer experiences and paradigms for how we offer line and balance transfers to customers, and you could be at the driver’s seat of that strategy.
This role will lead the credit line management team (4-6 direct reports, partnering with multiple tech teams), and will be responsible for:
- Ongoing delivery of high-leverage capabilities and updates that are critical to keeping our business evolving
- Defining and refining the vision for the next generation platform that we’ll be running our line strategies on
- Recruiting, coaching, and unleashing the members of the product team
- Ensuring we keep one of the most important aspects of our business well-managed, to be both audit- and customer-ready
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
- Bachelor's degree in any field and at least 5 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Chicago, IL: $209,500 - $239,100 for Director, Product Management
McLean, VA: $230,400 - $263,000 for Director, Product Management
New York, NY: $251,400 - $286,900 for Director, Product Management
Richmond, VA: $209,500 - $239,100 for Director, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).…
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