Resident Coordinator - Market Rate

Description

Legendary Service. Operational Excellence.

The first seat on the path to running your own community. If you want a career in property management and you are willing to learn it properly, start here.

• You want to run a community someday. Not in ten years. You want to learn the operation from the ground up, prove you can execute, and move.
• You are hospitality-minded by instinct. You read a room. You remember names. When a resident walks in frustrated, you do not get defensive, you get curious about what actually went wrong. You believe service is a craft and you take it personally when someone has a bad experience on your watch.
• You also do not wait to be told. When something needs doing, you do it. You pick up the phone. You walk the building. You find out how the system works instead of waiting for training. And when you find a better way to do something, you say so.
• You are not afraid of the detail work. You know that files, notices, records, and follow-up are how a community actually runs, and you would rather get them right than have someone clean up behind you. That discipline is what earns the next seat.

• Do you want to be running your own community in a few years, and are you willing to learn every part of the operation to get there?
• Do you take it personally when a resident has a bad experience, and do you do something about it?
• When you see something that needs doing, do you handle it without waiting to be asked?
• Are you energized by new technology and systems, rather than put off by them?
• Can you be accurate under a full day, because you understand that the details are how trust gets built?
• If those landed, we should talk.

• This is a developmental seat and we are honest about that. We are hiring someone we intend to promote.
• Resident Coordinator, where you learn the operation.
• Assistant Business Manager, typical at 12 to 18 months, based on performance and competency milestones rather than tenure.
• Business Manager, running your own community.
• You will have a Business Manager who coaches you daily and a Regional Property Manager who mentors you through the milestones. You will know exactly what the next seat requires and where you stand against it. We will pay for your certifications along the way.
• We take this seriously because our best leaders came up this way. If you deliver, we will move you.

SAIL is driven by legendary service and operational excellence. We are a Twin Cities multifamily property management and marketing firm. We are stewards of the communities we manage, and we run a concierge-style operation across market-rate, luxury, and affordable communities.

• Giving Our Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

We hire people who hold themselves to that standard, and we invest in them.

The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. You will support leasing and tours, resident communication, move-ins and move-outs, renewals, work order flow, and the accuracy of everything in the system.

You will also learn. Every part of this seat maps to something a Business Manager has to know, and your Business Manager will teach it to you deliberately rather than by accident.

Reports to the Business Manager, with mentorship from the Regional Property Manager.

Serve as the first point of contact for residents in person, by phone, and by email. Listen actively, solve problems, and follow through on what you promise. Deliver Legendary Service every time, and help build a community where people want to stay.

Answer inquiries quickly, conduct tours, and…