Vice President of Operations

This role leads day-to-day operations at Pay Kings: how a merchant moves from application to approval to a live, well-supported account. It suits an operator who has run payments or fintech teams and likes turning a working process into a repeatable one.

• Lead the operations, boarding, and support teams, including hiring, coaching, and performance
• Own the merchant lifecycle from application through underwriting, boarding, and post-boarding support
• Coordinate with acquiring bank and processor partners on underwriting, approvals, and escalations
• Oversee risk and chargeback monitoring processes across the merchant portfolio
• Set operational metrics and report on them to leadership
• Build and document processes that scale as merchant volume grows
• Maintain compliance with card brand rules and PCI-DSS requirements in operational workflows
• Partner with sales so new merchants are placed and boarded without friction

• Senior operations leadership experience in payments, merchant services, or fintech
• Working knowledge of merchant underwriting, boarding, and acquiring bank relationships
• A track record of building teams and the processes they run on
• Comfort with metrics, reporting, and making decisions from data
• Clear communication with executives, bank partners, and merchants alike

• High-risk merchant account experience
• Chargeback management and risk monitoring experience
• Familiarity with CRM and payment gateway platforms

• Competitive salary
• A stable role at a growing payments company
• Room to build real fintech expertise
• Collaborative team environment
• On-site position in Lehi, Utah