Homecare Navigator Social Worker or Licensed Nursing Professional

Homecare Navigator About the Role

Are you passionate about helping people remain safe, supported, and independent at home? Focus Healthcare is looking for a Homecare Navigator to serve as the primary relationship manager and advocate for our clients — from their very first inquiry through every stage of their care journey.

You’ll own the intake and assessment process, lead new clients through a smooth and welcoming onboarding experience, and stay their trusted point of contact for the life of their service. You’ll be the face of Focus Healthcare in the community — building relationships with clients, families, caregivers, and state service coordinators, and making sure every care plan is carried out the way it should be.

• Serve as the first point of contact for new client inquiries and conduct in-home, non-clinical assessments.
• Determine when a case needs escalation to a nurse, and route it accordingly.
• Build accurate, thorough care plans and guide clients through intake documentation and next steps.

• Guide new clients and families through onboarding, setting realistic expectations for scheduling and service.
• Partner with scheduling and operations to support a strong caregiver match and timely start of care.
• Stay in close contact during a client's first weeks to catch and resolve issues early.

• Build lasting, trusted relationships with clients and families through regular visits and check-ins.
• Spot early warning signs of dissatisfaction or risk, and create proactive retention plans.
• Own client concerns through to resolution — and follow up to confirm they're truly resolved.

• Confirm caregivers are following the established plan of care through home visits and service reviews.
• Keep care plans current and document visits, calls, and concerns promptly and accurately.
• Partner closely with operations, scheduling, quality, and caregiver teams to resolve service gaps.

• Build strong working relationships with state service coordinators and referral partners.
• Represent Focus Healthcare professionally, reinforcing our reputation for responsive, person-centered care.

• Timely, thorough client intakes and assessments
• Strong client retention and satisfaction
• Consistent completion of home visits and quality calls
• Fast, effective resolution of client concerns
• Reliable documentation and care-plan compliance

• Experience in home care, social work, healthcare, human services, case management, client relations, or account management preferred.
• Background in intakes, assessments, or care plan development strongly preferred.
• Experience with Medicaid waiver programs, service coordinators, older adults, or family caregivers a plus.
• Excellent relationship-building, communication, and conflict-resolution skills.
• Comfortable working independently in the field while staying closely connected to the team.
• Strong organizational skills — able to juggle multiple clients, visits, and deadlines.
• Valid driver's license, reliable transportation, and willingness to travel throughout the service area.
• Able to pass required background checks and employment screenings.

• Compassionate and person-centered
• Proactive rather than reactive
• A natural at building trust with clients and families
• Organized, dependable, and consistent with follow-up
• Able to balance empathy with accountability

• Salary of $45,000–$55,000 annually
• Annual performance bonus of up to $10,000 (paid quarterly) based primarily on client retention
• Medical, Dental, Vision and Supplement Insurance – Employer Pays 50% of Employee only Medical
• Mileage Reimbursement
• Monthly Cellphone Reimbursement
• 401K – employer match up to 4%
• Paid Time off

This hybrid, field-based role spends about 70% of time in the community — conducting assessments, visiting clients, meeting families, and partnering with service coordinators — with the remaining time spent remotely or in-office on documentation, quality calls, and reporting.