Revenue Operations Associate

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

• Innovative Impact:
  Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities:
  As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team:
  Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability:
  Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. Charter Up has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Revenue Operations Associate

Reports to: Director of Revenue Operations

Location: Remote, US

We are searching for a Revenue Operations Associate who loves translating big picture strategic goals into actionable tooling, automation, and analysis outputs. This is a great role for someone who wants to shape a rapidly-scaling B2B and B2C marketplace business and who enjoys learning new technologies on the job. We’re looking for a transversal thinker who is curious and intrepid.

You’ll be a driving force behind ensuring our multi-segment Sales team can push the pace, looking each day to improve their efficiency and effectiveness, and to ensure management visibility into key metrics and trends. You will also build and refine the automations that intelligently score and assign leads and accounts, ensure smooth client handoffs between internal teams, streamline proposal-handling, and ensure we can use leading indicators to make decisions proactively.

Reporting to the Director of Revenue Operations, this role is critical to helping us ensure alignment across our Sales segments, Finance, Marketing, and Partner and Service Operations.

• Collaborate with sales unit leaders and executive leadership to define, document, and manage the end-to-end revenue process, identifying bottlenecks and areas for optimization.
• Design, implement, and document standardized processes for lead-to-opportunity, opportunity-to-close, and post-sales activities.
• As a secondary administrator for our revenue stack (centered on Salesforce and Outreach), configure and customize our instance, lead projects to enhance integrations with other services, and ensure data integrity. Contribute to the revenue stack tech roadmap, ensuring that we can stay nimble as we continue to scale.
• Develop and maintain key performance indicator (KPI) dashboards and reporting across Sales, Account Management, Support and other revenue-related functions to provide actionable insights into revenue performance.
• Own monthly commission calculation, data review process and Cost of Sales analysis.
• Analyze and assist in setting annual and quarterly revenue targets, forecasting, and compensation plan design.
• Provide regular forecasting support, working closely with sales leadership and finance to improve forecast…