Senior Manager, Business Continuity

POSITION SUMMARY:

• Sets the strategic direction, maturity goals and operational expectations for crisis and emergency management capabilities that enable NMDP to respond quickly, make informed decisions and maintain command, control and communication during disruptive events.
• Defines capability roadmaps, governance improvements, executive readiness objectives and crisis management performance measures to ensure crisis response maturity continues to evolve in the right direction.
• Acts as a key liaison between executive leadership, the Crisis Management Team, business continuity response teams and affected business units during incidents that disrupt or threaten NMDP operations.
• Ensures crisis management processes include clear escalation paths, decision authorities, response roles, approval requirements, situation reporting, out-of-band communications and documentation practices.
• Provides timely, concise and actionable situational awareness to leaders, including issue status, business impact, operational constraints, recovery progress, restoration timelines, critical deviations and decisions required.
• Supports post-incident reviews, captures lessons learned, identifies root causes or contributing gaps and drives corrective actions into crisis management, emergency response, continuity and resilience improvement efforts.

• Sets the strategic direction, maturity goals, governance model, capability roadmap and operating expectations for NMDP’s enterprise business continuity planning program.
• Translates business risk, regulatory expectations, operational dependencies and lessons learned into continuity strategies, standards, planning priorities and measurable improvement objectives.
• Ensures business continuity plans are current, operationally viable, disseminated, understood and aligned to NMDP’s mission-critical functions, regulatory obligations, business priorities and maximum tolerable downtime expectations.
• Leads enterprise business impact analysis activities to identify, quantify and prioritize the effects of disruptions on essential business functions, dependencies, staffing, facilities, technology, suppliers, data and external partners.
• Partners with business leaders to identify customer-critical, donor-critical, patient-critical, partner-critical and revenue-critical processes and ensures each area has documented, executable and tested continuity playbooks.
• Defines and tracks continuity program metrics, including completion of business impact assessments, departmental continuity plans, tabletop exercises, downtime procedure exercises and remediation of identified gaps.

• Sets the strategic direction, maturity goals and operational expectations for disaster recovery coordination, ensuring business recovery priorities are translated into technology recovery planning, testing and executive risk decisions.
• Coordinates with Information Technology, Information Security, Disaster Recovery and Incident Response teams to align business recovery priorities with technical recovery capabilities.
• Ensures business impact analysis results, recovery time objectives, recovery point objectives, application dependencies, manual workarounds and business prioritization are communicated to Disaster Recovery and technology recovery teams.
• Serves as a business-facing point of coordination for disaster recovery planning needs, ensuring business units understand recovery assumptions, technology dependencies and operational impacts if systems are unavailable.
• Supports disaster recovery exercises by validating business participation,…