Strategy & Operations Associate

Experience: 2-5+ years in strategy and operations or business operations

Core Areas: Business Operations, Go-to-Market (GTM) Strategy, Process Improvement, Financial Modeling, KPI Reporting, Investor Relations, Market Research, Strategic Planning

Compensation: $120,000-$140,000 annually

The Strategy & Operations Associate supports business operations, strategic planning, and cross-functional execution at a growing restaurant technology company. This position works closely with the CEO and leadership team to improve operational processes, develop go-to-market strategies, manage performance reporting, and support financial planning. Responsibilities span business analysis, growth initiatives, operational improvements, and investor communications.

The role combines hands-on execution with analytical and strategic responsibilities, including financial modeling, KPI dashboards, competitive research, board reporting, and fundraising support. The successful candidate will work across sales, customer success, finance, and leadership functions while helping establish scalable operating processes and evaluate new business opportunities.

• Develop, refine, and scale go-to-market (GTM) playbooks covering messaging, positioning, and launch processes for new product opportunities, market segments, and geographic markets.
• Conduct competitive analysis and market research to inform product positioning, messaging, and business growth strategies.
• Partner with sales and customer success teams to design, test, and improve expansion and growth initiatives.
• Coordinate preparation for quarterly board meetings, working with the CEO to develop presentations, performance metrics, supporting materials, and strategic narratives.
• Manage ad hoc investor information requests, prepare investor reports, and support fundraising activities and investor communications.
• Develop business cases to evaluate proposed strategic initiatives, partnerships, and investment opportunities.

Business & Finance Operations

• Work with company leadership on business priorities, strategic initiatives, and organizational planning cycles.
• Identify operational inefficiencies, manual workflows, inconsistent procedures, and process gaps, then help implement improvements that support business scalability.
• Build and maintain operational metrics, performance dashboards, and key performance indicator (KPI) frameworks to monitor business performance.
• Support financial forecasting and financial modeling, maintaining planning models used by leadership to evaluate headcount, revenue, and operating expenditures.
• Assist with billing reconciliation and accounts payable processes to maintain accurate and efficient financial operations as the business grows.

Required Experience

• 2-5+ years of experience in strategy and operations, business operations, or directly related operational and strategic execution responsibilities.
• Background in top-tier consulting, investment banking, or a strong business school foundation.
• Demonstrated experience taking ownership of projects or initiatives from initial strategy through hands-on execution and completion.

Required Skills

• Strong analytical capabilities, including the ability to build financial or business models, independently interpret data, and translate findings into actionable business decisions.
• Ability to assess operational challenges, investigate underlying problems, and develop practical solutions without relying on established playbooks.
• Strong written and verbal communication skills, including the ability to prepare executive-level memos and communicate effectively with the CEO, merchants, and investors.
• Ability to manage ambiguous business problems, demonstrate intellectual