Collections Strategy Manager

## Collections Strategy Manager Apply:
Office Focused:
Wilmington, Delaware:
Greenville Campus Building A - 200 Carolina Point Parkway, Greenville, South Carolina:
101 North Tryon Street, Charlotte, North Carolina:
Mt Laurel - 6000 Atrium Way, Mount Laurel, New Jersey:
4600 Touchton Road (Jacksonville Call Center), Jacksonville, Florida:
Full time:
Posted Today:
End Date:
November 9, 2026 (27 days left to apply):
R _1516136
*
* Work Location:

** Wilmington, Delaware, United States of America
*
* Hours:

** 40
* * Pay Details:**$120,000 - $136,240 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Risk Management
*
* Job Description:

** We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards.  The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies.

** Key Responsibilities
*** Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement
* Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing)
* Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation
* Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies
* Partner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategies
* Monitor key performance metrics (e.g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadership
* Ensure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance)
* Support digital transformation initiatives, including automation and vendor integrations  
** The Ideal Candidate will have:
*** Experience with customer, risk and portfolio segmentation
* Experience building and driving credit risk and collections strategies
* Experience with A/B Testing
* Familiarity with the test-and-learn framework
* Experience with experimental design
* Experience with decision-trees
* Champion/challenger testing  
** Depth & Scope:
*** Demonstrates governance, control and risk management behaviors in alignment with TD policies and practices
* Leads/participates in the identification, development and implementation of new initiatives, operating workflow, additional services/applications or operational efficiencies including potentially leading special project teams or cross functional work groups
* Assists with developing and enhancing credit risk assessment capabilities to identify and maintain good business opportunities with new and existing clients
*…