Enrollment Operations & Engagement Manager

The Enrollment Operations & Engagement Manager provides independent operational, analytical, and technical leadership for enrollment operations, data integrity, and CRM processes supporting graduate enrollment and the prospective and current student experience. The position analyzes enrollment data and operational processes, identifies discrepancies and opportunities for improvement, determines appropriate solutions, and develops, implements, and evaluates procedures that improve accuracy, efficiency, communication, and service across enrollment functions.

The position serves as a subject-matter resource for Slate CRM and related enrollment systems and exercises independent judgment in evaluating workflows, resolving complex data and process issues, establishing operational procedures, and implementing CRM workflow and configuration changes. The position conducts ongoing audits and quality assurance activities to identify data inconsistencies, process gaps, and operational risks and takes appropriate action to resolve issues or recommends changes to impacted departments.

The Enrollment Operations & Engagement Manager independently leads and implements projects involving enrollment data, CRM workflows, communications, admissions processes, events, and related operational functions. The position collaborates with Admissions, Graduate Enrollment, Registrar, Advising, Marketing, and other departments to analyze business needs, advise on processes and system functionality, develop solutions, and ensure consistent application of enrollment policies and procedures.

The position is responsible for identifying opportunities to improve enrollment operations through automation, workflow redesign, reporting, documentation, training, and CRM enhancements. The individual exercises discretion in determining appropriate operational approaches and provides guidance and recommendations to leadership and campus partners. The position may also supervise, train, and delegate work to student employees supporting enrollment operations and data processes.

• Analyze enrollment data and processes to identify discrepancies, data integrity issues, trends, and opportunities for operational improvement. Determine appropriate methods for researching and resolving discrepancies between the student information system, CRM, and other enrollment data sources.
• Develop and conduct recurring audits and quality assurance processes for enrollment records, including change-of-status records, deferrals, BWER comparisons, decisions, enrollment management imports, and other enrollment data processes. Determine appropriate corrective actions and coordinate with impacted departments when issues require cross-functional resolution.

• Evaluate existing enrollment processes and independently identify opportunities to improve accuracy, efficiency, communication, and consistency. Develop, document, implement, and evaluate new procedures and workflows based on identified operational needs.
• Analyze unique or non-standard enrollment situations and determine appropriate processes for tracking, documenting, and resolving them. Develop step-by-step guidance, procedures, and recommendations for Admissions, Graduate Enrollment, Registrar, Advising, and other impacted departments.

• Serve as a subject-matter expert and operational resource for Slate CRM and related enrollment systems. Analyze business and enrollment requirements and independently determine appropriate CRM workflow, configuration, automation, reporting, and process solutions.
• Design, implement, test,…