Partner Success Associate

The Partner Success Associate is a revenue-focused role focused on optimizing GOVX partners to create the best partner and customer experience. This role reports directly to a Partner Manager and is a key player in a Pod that supports specific product categories on GOVX. You will support multiple revenue streams and work with partners to optimize their assortments including but not limited to product selection, price, contract and marketing.

This role works cross functionally on every part of a GOVX partner and allows the employee to quickly understand our partners and the GOVX business.

You own the success 500+ emerging Sellers are identified in each category that cannot be managed with individual touchpoints and must be optimized with scale. Below are some examples of how success will be measured:

• % of emerging Sellers with catalogs updated quarterly.

• Growth of margin and orders from emerging Sellers.

• Emerging Sellers participating in marketing through extending deeper member value.

• Answer inbound partner inquiries to our CRM and troubleshoot partner technical and logistics issues that prevent successful performance on GOVX.

• Review data monthly and find opportunities to negotiate better margin for GOVX with more material emerging partners.

• Review merchandising of partners on site to ensure GOVX members can find products from our emerging Sellers.

• Find opportunities within partners leveraging our GOVX  app to increase GOVX visibility across Shopify partners with better placements of GOVX  in cart and on seller websites.

• Leverage reporting to bring pricing strategy updates to partner managers to improve order and margin growth across the emerging Sellers you manage.

• Proactively negotiate improved wholesale costs, promotional funding, and discount terms with existing partners in alignment with the Manager, Seller Partnerships’ financial goals.

• Negotiate the optimal payment method and terms to maximize margin for GOVX across different Revenue streams.

• Develop regular email communications to key partner groups that ensure customers here from GOVX regularly and understand optimization tactics in a scalable way.

• Track all margin opportunities for your emerging Sellers in the CRM.

• Monitor partner accounts for upsell, cross-sell, and renewal opportunities.

• Develop a clear understanding of partner needs, strategies, and business goals, and manage regular communication of margin and revenue impact to your Manager, Seller Partnerships.

• Liaise customers and vendors for productive outcomes and retain long-term partner relationships.

• Work with partners to ensure GOVX services are being maximized and optimized to maximize revenue and GOVX impact on partner business.

Help drive scale through larger partners managed by our partner management team by managing specific recurring processes that help drive the business:

• Work with GOVX  to solicit reviews within the GOVX  to increase GOVX presence in the app store.

• While your Partner Manager will own the marketing, pricing strategy and relationship with new partners, there are many aspects of onboarding that require cross-functional project management to ensure the partners success. You are the project manager for the onboarding flow in your category, partnering with internal owners to ensure partners onboard effectively in the shortest period possible with a great first impression of a GOVX partnership:

• Partnering with contract management to ensure all documents are in place to support clear operations, billing and revenue recognition.

• Supporting Partner Managers on all product data necessary to set the pricing and margin strategy.

• Gather updated assortments for all new product launches in a timely manner so that…