Senior Operations Analyst

## Senior Operations Analyst Apply:
Hybrid:
Columbia, South Carolina:
Full time:
Posted Today:
End Date:
October 15, 2026 (2 days left to apply):
R1052724#
** Summary
* * Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation’s leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!#
** Description
* *** Position

Purpose:

** Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them. Interprets complex CMS Change Requests (CRs), implements CMS regulatory updates, analyzes operational inquiries, and monitors benefit grid accuracy and compliance.

*
* Location:

** This position is full-time (40 hours/week, 8 hours/day) Monday – Friday and is located at 17 Technology Circle in Columbia, SC and a
** Hybrid
* * flexible work arrangement is in place.  
** Sponsorship:
** This position is not eligible for sponsorship now or in the future.  
*
* What You’ll Do:

*** Analyze data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies. Develop, maintain and review processes, procedures, policies and forms for the department. Identify patterns and trends in data for business decisions by department or division leadership. Prepare materials which help explain findings such as reports, charts, visual aids, etc.

Monitor departmental methods to ensure compliance with internal measures and contract/business requirements.
* Review items directed to management. Advise and keep management apprised of any potential issues or items that need to be addressed. Recommend a response or solution to any issues identified or outstanding. Assist management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections. Provide periodic/consistent information to management impacted by assigned projects.

Manage/relay project status, purpose, scope and timing.
* Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics. Attend and participate in teleconferences and meetings with customers. May also serve as liaison between the area and the contractor regarding any discrepancies found in reports.
* Functions as a project leader on work teams. Assist service areas with resolving compliance issues or questions. Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives. Train staff on new initiatives.
* Identify and research discrepancies and questions related to data input based on reports. Monitor reports to assess the impact of performance on key measures.  
** To Qualify For This Position, You'll Need The Following:*
* ** Required

Education:

*** A Bachelor's degree
** OR
* * 4 years of job-related work experience
** OR
* ** An Associate’s degree
*…