Operations Manager

Edgesource is seeking highly motivated individuals to contribute to our teams in a variety of roles. If you are dedicated to client success, have a desire to support leading programs, and value a culture of contribution, we want to talk to you!

Edgesource is an Equal Opportunity employer committed to offering competitive salaries and benefits packages for all employees.

open job opportunities about our culture

Edgesource is committed to offering its employees a comprehensive benefits package that promote a healthy work-life balance, provide security and assurance that your individual health needs are met, and support your life goals as part of the Edgesource family! Below, you will find examples of some of the benefits we offer:

Edgesource trusts our employees to meet their job requirements and manage their time effectively.

A combination of remote and onsite work environments balance the needs of our employees and customers.

Edgesource is dedicated to contributing to your retirement future.

Edgesource is a family friendly company recognizing the importance of welcoming your new addition.

Providing an array of choices to meet your individual healthcare related needs are provided by the company.

Offering employees the opportunity to further their education and/or job related training.

Charlotte, NC

Full time

Engineering Software Engineering Software Engineering

• $85K – $105K

For over 25 years, Edgesource Corporation has served as an innovative technology service provider for the Department of War (DOW), Department of Homeland Security (DHS), Department of State (DOS), the U.S. Intelligence Community, Law Enforcement, and other federal, state, and commercial clients locally, nationally, and abroad. From providing boutique technical solutions in support of the DOD Counter Unmanned Aerial Systems (CUAS) mission set to addressing the most critical Cybersecurity threats facing our nation as a prime contractor with the DHS Cybersecurity & Infrastructure Security Agency (CISA), a career at Edgesource is an opportunity to do meaningful, interesting, and impactful work.

The Operations Manager is responsible for managing the day-to-day business operations of the Charlotte offices (Clanton Park/Roseland, NC.) while serving as the primary operational liaison between the local team and Edgesource Corporate.

This position will support local leadership, employees, customers, and business activities while ensuring timely communication, coordination, and reporting across Blue List, C-UAS, Service Delivery, Accounting & Finance, Operations, and Business Development.

The ideal candidate is highly organized, customer-focused, proactive, and comfortable managing multiple priorities in a fast-paced environment. This individual should be able to independently manage office operations while recognizing when issues, risks, customer needs, or business opportunities should be elevated to Corporate Executive leadership.

Site & Business Operations

Manage the day-to-day operations of the Charlotte offices and help ensure the location operates efficiently and professionally.

Serve as the primary operational point of contact between the Charlotte offices and Edgesource Corporate.

Provide regular operational updates to Blue List, C-UAS Service Delivery, Accounting & Finance, Operations, Business Development, and other corporate functions as appropriate.

Coordinate office needs, vendors, supplies, facilities matters, deliveries, and other administrative requirements.

Maintain organized records, trackers, documentation, and operational files.

Identify operational issues, risks, or resource needs and elevate them to the appropriate corporate team.

Help ensure Edgesource policies, procedures, and operational requirements are consistently implemented at the Charlotte offices.

Customer Support

• Manage inbound emails, customer inquiries, and general requests, ensuring timely and professional responses.
• Schedule initial customer consultations, meetings, and follow-up activities.
• Maintain regular communication with customers and provide a high level of customer service.
• Track customer requests, open actions, and follow-up requirements.
• Identify potential customer needs or business opportunities and communicate them to Business Development and…