Senior Product Manager, Software Solutions

Job Category: Corporate Development & Marketing

Requisition Number: SENIO
003944

• Posted :
  October 19, 2026
• Full-Time

Showing 1 location

Field - United States United States

POSITION SUMMARY:

The Senior Product Manager of Software Solutions is responsible for defining and managing the roadmap of MSD’s software products to enhance customer experience on MSD’s analytical platforms. The position owns the full lifecycle from concept through launch, adoption, and deprecation. Essential to the role will be building a deep understanding of how customers currently utilize MSD software and opportunities to enhance their experience, then translating insights into requirements for future releases.

The role requires a high degree of cross-functional partnership to develop industry-leading solutions and deploy them to the field with high-touch training and support. As senior role within the team, the incumbent is expected to operate with a high degree of independence and to partner with other senior members of the organization.

DUTIES AND RESPONSIBILITIES:

• Development and execution of product line strategy
• Prioritize features and capabilities in collaboration with engineering, balancing customer value, timeline, and development cost
• Partner with Instrument and Assay Product Managers to define and deliver integrated software solutions that add value for customers
• Build business cases for new product offerings and product portfolio expansion
• Partner with development teams to drive innovation and operational excellence
• Market insight and voice of customer
• Partner with field-based commercial teams (account managers, field applications scientists, and scientific affairs directors) to capture feedback from pharma, biotech, and academic customers
• Conduct voice of customer research to inform product strategy, product requirements, and customer journey
• Manage queue of feature requests from the field
• Synthesize feedback from the above into recommendations for new software offerings, features, etc.
• Product development, launch, and lifecycle management
• Partner with to define product requirements, specification, and performance metrics
• Support marketing collateral and training materials to facilitate deployment and adoption of new software releases
• Drive product lifecycle decisions including launch, iteration, deprecation, end-of-life planning
• Partner with QA/RA to ensure software meets applicable requirements for data integrity, audit trail, electronic records, and other factors as required
• Develop tools to support customer IT and security review: security questionnaire info, deployment architecture documentation, validation documentation packages, etc.
• Work with Instrument and Software Engineering, Quality, and Operations to drive successful software development programs
• Work with Global Sales Management to identify, develop and execute specific tactical marketing and training programs
• Work with Sales, Scientific Support, Customer Experience teams to develop and manage processes to improve marketing effectiveness and customer adoption of new software versions
• Engage as needed with customer IT staff to understand and address issues

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree in life science, computer science, engineering or a related field.
• Advanced degree preferred.
• A minimum of seven years of experience in product management.

KNOWLEDGE, SKILLS AND ABILITIES:

• Deep understanding of software systems for analytical instrumentation; knowledge of hardware-software integration, embedded systems, and UI/UX design principles
• A customer-centric mindset with the ability to deeply understand customer needs and translate them into clear product requirements
• Strong organizational,…