Receptionist, Customer Service​/HelpDesk

Overview

Number of Positions: 2 Part-Time Positions available

Schedule:

• Position #1: 8:30AM to 12:30PM
• Position #2: 12:30PM to 4:30PM

Work Location:

643 W. Crosstown Parkway, Kalamazoo, MI 49008 - Remote work is not available for this position.

The Receptionist provides exceptional customer service through primary front office support and acts as a general receptionist for all calls and visitors providing support for the agency's programs and services.

• Greets visitors and callers with exceptional customer service presenting a professional, welcoming, and helpful attitude always.
• Perform routine clerical functions (i.e., word processing, data entry, typing, copying, filing, mailings, etc.) and any other projects as assigned using agency equipment computer systems, and databases.
• Greet visitors and answer phones providing information on services and programs.
• Ensure existing and potential client access to services by returning calls and responding to inquiries and referrals.
• Connect all potential clients to Kalamazoo County’s Continuum of Care (CoC) Coordinated Entry System (CES) process supporting the HRI centralized intake and screening process in determining client and service delivery.
• Monitor lobby activity and report any concerns or urgent matters to agency staff.
• Maintain the lobby including light housekeeping such as wiping down surfaces, ensuring the supply of personal protective equipment, and notifying facilities staff of any issues needing urgent attention.
• Maintain an orderly workspace.
• Disseminate and maintain housing and community resource material.
• Perform additional responsibilities as necessary to meet department and/or organizational outcomes and objectives. Execute cross-training/backup processes to meet ongoing direct client services to accomplish the organization’s mission.
• Infuses pride in organizational values and mission by acting with integrity, honesty, and knowledge that promotes culture and mission.
• Performs other duties as assigned.
• Cross trains for roles in the department to provide coverage for team members in their absence.

A high school diploma or GED with previous experience in customer service is required. Human services field experience preferred. Individuals with lived experience in homelessness are encouraged to apply. Bilingual preferred.

• Proficient computer skills including Microsoft Office suite.
• Maintain an energetic approach and have a strong work ethic.
• Demonstrated high-level customer service.
• Experience working with multiple calendars and multiline phone system.
• High task orientation and ability to work with and through other people as part of a team while also performing responsibilities independently.
• Ability to multitask.
• Maintain an energetic approach and have a strong work ethic.
• Ability to work effectively with diverse populations.
• Ability to maintain a compassionate and professional manner.
• Professional work and punctuality habits are necessary to accomplish organizational goals.
• Maintain reliable transportation for scheduled hours.