Customer Service Representative

Myticas's direct client, based in USA, is currently seeking a Customer Service Representative for a hybrid contract to hire position.

Important Note for Applicants: To be considered for conversion,
candidates must be local to one of the following hubs and willing to work a hybrid schedule
. Please ensure your specific office location is listed on your resume:

• Clayton, MO
• White Plains, NY
• New York City, NY
• Dallas, TX
• Madison, WI
• Wilmington, DE

Flexibility: Ability to work a standard 8:30 am – 5:00 pm CST shift with slight flexibility and willingness to work overtime when required.

• Experience:
  
  A minimum of one year of Business-to-Business (B2B) client/customer service experience is highly preferred.
• Technical
  
  Skills:
  
  Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Soft Skills:
  
  Strong analytical abilities.
• Excellent organizational and time management skills.
• Proven ability to multitask in a professional environment.
• Ability to absorb product knowledge quickly and process information to apply to client needs.

This position provides essential support to customer-facing teams to ensure the delivery of prompt, professional, and convenient service to assigned clients. While the initial contract is 100% remote, this role is designed with the goal of conversion to a Full-Time Employee (FTE).

• Client Support:
  Assist the customer-facing team in delivering high-quality service to a dedicated client base.
• Administrative Tasks:
  Manage critical back-end operations, including invoicing, sending data requests, and following up with clients.
• Order Management:
  Proactively manage the end-to-end order process to ensure accuracy and efficiency.
• Information Processing:
  Quickly absorb complex product knowledge and apply it to meet specific client needs.