Client Care Specialist - Solomons, MD

Solomons Veterinary is Hiring a Client Care Specialist!

Role: Client Care Specialist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Schedule details to be discussed during the interview process

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a Client Care Role Where You Can Make a Difference Every Day?

Solomons Veterinary is looking for afull-time Client Care Specialist to join our team! As one of the first points of contact for our hospital, you'll play an essential role in creating a welcoming, supportive experience for every client and patient who walks through our doors.

We're looking for someone who loves helping people and pets, communicates with compassion and confidence, and can keep things moving when the front desk gets busy. If you thrive in a fast-paced environment, believe there's always something new to learn, and have a fiery passion for veterinary medicine, Solomons Veterinary may be the perfect place for you.

By joining our Client Care Specialist team, you'll build a meaningful career in a fun, professional, team-oriented atmosphere where we value both personal and professional growth.

Why our Client Care Specialists Love It Here

• A fun, professional, and team-oriented workplace
• A team that understands exceptional patient care begins with exceptional client care
• Opportunities to learn more about veterinary medicine every day
• Professional development and continuing education opportunities
• A workplace that values your personal and professional growth
• Teammates who believe in helping one another and working toward shared goals
• The opportunity to build meaningful relationships with clients and their pets
• A role where your communication skills, compassion, and organization make a difference
• Employee benefits designed to support your physical, emotional, and financial well-being
• Meaningful work supporting pets and the people who love them

What our Client Care Specialist Do

As a Client Care Specialist, you'll be one of the faces and voices of Solomons Veterinary and an important connection between our clients and medical team.

• Welcome clients and patients with warmth, compassion, and professionalism
• Answer incoming phone calls and respond to client questions and requests
• Schedule appointments and help maintain an efficient hospital calendar
• Check clients and patients in and out of the hospital
• Maintain accurate client and patient information
• Process payments and assist with front-desk transactions
• Communicate hospital policies, services, and general information clearly and professionally
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience
• Communicate with clients regarding appointments, follow-ups, and patient care needs
• Provide compassionate support during sensitive or emotional situations
• Maintain an organized and welcoming reception area
• Prioritize multiple responsibilities while maintaining exceptional client service
• Take initiative and jump in wherever needed to help the hospital run smoothly

What You'll Bring

Exceptional communication and outstanding client service are at the heart of this position. We're looking for someone who brings:

• A genuine passion for pet welfare and helping people
• An exceptionally kind and compassionate approach to client care
• Excellent verbal and written communication skills
• A commitment to providing exceptional veterinary client service
• Strong time-management and organizational skills
• The ability to take initiative, multitask, and prioritize competing responsibilities
• The ability to maintain a calm, professional demeanor in a busy and dynamic environment
• Strong attention to detail
• A trustworthy, dependable, and friendly personality
• A collaborative, team-first mindset
• A willingness to ask questions and continue learning
• The ability to communicate compassionately during difficult or emotional situations
• A positive attitude and willingness to help wherever needed
• A passion for veterinary medicine and the…