Customer Service Representative

We are seeking a dynamic and dedicated Customer Service Representative to join our team. In this vital role, you willserve as a communication liaison, helping ensure our customers receive exceptional support and service.

Your enthusiasm, organizational skills and technical proficiency will help drive positive interactions, resolve inquiries efficiently and contribute to a welcoming and professional environment.

• Respond promptly and professionally to customer inquiries,providing accurate information and solutions.
• Liaise with customers and management staff regarding order acknowledgements, lead times and scheduling shipment oforders.
• Utilize IQMS ERP to document interactions, update records and perform data entry tasks with precision.
• Maintain organized filing systems.
• Support office management and assist with general administrative duties.
• Demonstrate excellent phone etiquette and communication skills to foster strong customer relationships and ensure clear information exchange.

• Proven experience in customer service with a strong clerical or administrative background.
• Proficiency in computer literacy and technical applications.
• Experience with data entry, filing systems and office management tools.
• Excellent organizational skills with the ability tomultitask efficiently in a fast-paced environment.
• Strong phone communication skills coupled with professional phone etiquette.
• Previous office experience involving clerical tasks suchas proofreading, document management and time management is preferred.