AirBadge Application Specialist: West Coast

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Position Overview:

Air Badge is seeking an Application Specialist to join our team. This fully remote and flexible position offers a unique opportunity to work directly with airports across the United States, serving as the primary point of contact for client support. In this role, you will troubleshoot client issues, collaborate with engineering on escalations, and ensure our clients have the resources and knowledge they need for ongoing success.

Because Air Badge’s platform is constantly evolving, flexibility, adaptability, and a proactive mindset are essential.

Location & Availability:
This position is open to candidates based on the West Coast who can work standard California business hours (9:30am – 6pm PST, Monday – Friday).

Benefits:

• Be part of a rapidly growing team shaping the future of airport credentialing
• Apply your expertise in airport operations and client support across multiple offices
• Gain hands-on experience with an evolving, innovative software platform
• Collaborate in a supportive environment with opportunities for professional growth
• 401K Plan with employer matching
• Unlimited PTO

Key Responsibilities:

• Serve as the first point of contact for client inquiries via our support desk, phone, and email
• Troubleshoot and resolve client issues by analyzing workflows and system activity
• Provide clients with resources, documentation, and guidance for future self-service
• Escalate complex issues to engineering and collaborate closely until resolution
• Adapt quickly to platform updates, new features, and changing client needs
• Contribute feedback to improve processes, procedures, and product features
• Assist in onboarding and training new Air Badge users when needed, including badging offices and signatories

Our Ideal Teammate:

• Has a background in airport badging or credentialing processes
• Enjoys problem-solving and can work independently before escalating issues
• Possesses strong critical thinking and analytical skills
• Communicates effectively with both technical and non-technical audiences
• Is adaptable, flexible, and comfortable with changing workflows
• Has at least 3 years of experience in airport credentialing at a Part 139 Commercial Service Airport

Education and

Certifications:

• Certified Member (C.M.) program or Accredited Airport Executive (A.C.E.) program credential through the American Association of Airport Executives preferred

More About Air Badge:

• Connects badge office systems: vetting, training, and access control
• Transforms traditional badge offices into efficient, paperless operations
• Tracks badge renewals and streamlines badge application processes
• Eliminates manual data entry in the badge office
• Automates notifications, vetting information checks, and media audits
• Manages appointment scheduling, training, testing, and more