Customer Service Representative

Join a fast-paced office team supporting drivers and customers, ensuring smooth communication, accurate information, and reliable service every day.

Klapec Trucking Company is looking for a dependable and detail-oriented Customer Service Representative to support our daily transportation operations.

This role is key to maintaining strong communication between customers, drivers, and internal teams.

You’ll work closely with dispatch, operations, and customers to ensure shipments run smoothly, questions are answered quickly, and issues are resolved professionally. This is a great opportunity for someone who is organized, proactive, and enjoys working in a fast-paced trucking environment.

• Communicate with customers regarding shipment updates and delivery status
• Handle inquiries, issues, and service-related concerns professionally
• Work closely with dispatch and operations teams to ensure smooth coordination
• Maintain accurate records of shipments, documentation, and communications
• Assist with billing support and freight documentation (BOLs, invoices)
• Support overall office operations and daily workflow

• Previous customer service or office experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers and basic office systems
• Attention to detail and ability to handle multiple priorities
• Experience in trucking, logistics, or transportation is a plus
• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off
• Stable, long-term career opportunity
• Supportive team environment

At Klapec Trucking, we’ve built our company around people — not just positions.

As a family-owned business, we focus on creating a workplace where employees are respected, supported, and set up for long-term success.

Whether you're on the road, in the shop or in the office, you’ll be part of a team that values hard work, safety, and doing things the right way.

Seven decades of consistent, on-time deliveries across the United States.

Our well-maintained fleet includes the latest equipment and safety features.

Over 100 dedicated professionals committed to exceptional service.