Audience Service Worker-Ticket Office; Pool

Job no: 560148
Work type: Staff
Location: Northridge
Categories: Excluded, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

Major Duties

Under the general supervision of the Ticketing & Sales Operations Administrator and the Ticket Office Supervisor, the Customer Service Worker (Ticket Office) assists patrons in the sale of tickets to performances and events held at The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre at The Soraya. The incumbent provides the highest level of customer service by following Ticket Sales procedures and cash and credit card handling procedures, printing tickets, and assisting patrons with accessing their pre-purchased tickets on their computer and/or mobile devices.

Performs other duties as assigned.

• Assists patrons at the Ticket Office window and over a multi-line phone system in the sale of tickets to performances and events held at The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre at The Soraya.
• Performs outbound phone calls to Soraya members and single ticket purchasers.
• Helps set up directional and way finding signage to help direct patrons to the Ticket Office and Will Call.
• Researches artists performing at The Soraya and shares that information with patrons purchasing tickets to Soraya-presented performances.
• Assists in maintaining and updating patron information in the ticketing system.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. Bilingual is a plus.

Knowledge, Skills, & Abilities

• Knowledge of ticket office operations, including ticket sales procedures, cash and credit card handling, ticket printing, will call support, and patron account assistance.
• Strong customer service and communication skills to assist patrons in person, over a multi-line phone system, and through outbound calls with professionalism, courtesy, and accuracy.
• Ability to use ticketing systems and office tools to maintain and update patron information, complete basic administrative tasks, and support accurate recordkeeping.
• Ability to work in a fast-paced performing arts environment, support event-day setup needs, and share relevant artist or performance information with patrons.
• 0101 / Helper/Aid / 0
• The anticipated HIRING RATE is $17.00 per hour. The salary range for this classification is: $16.90 - $25.36 per hour.
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information

• Applications are currently being accepted to establish an Audience Service Worker-Ticket Office POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2027 or until an adequate amount of applications have been received.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements:
  Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the…