Customer Service Associate; Member Concierge

Job Title:

Customer Service Associate (Member Concierge)

Location:

Onsite, Larchmont , NY

Employment Type:

Full Time, Non-Exempt (Weekend Availability Required)
Compensation:$24- 26$/hr+ Full Benefit package day one
About Flexcar
Flexcaris redefining how people access vehicles. Our flexible car subscription model lets members drive the car they want, when they want—without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership. As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
As the Member Concierge,you’llbe the face of the brand for all walk-in customers and scheduled vehicle handoffs. This is a high-energy, people-focused role ideal for someone who enjoys engaging with the public, thrives in dynamic environments, and is passionate about creating memorable customer experiences. Your mission will be to support members before, during, and after their time with us, ensuring every interaction is seamless and positive.

Key Responsibilities:

• Engage Visitors:
  
  Actively welcome and educate walk-in visitors about
  
  Flexcar’sproduct offerings and value proposition.
• Oral Communication:
  
  Confidently and clearly communicate how Flexcarworks, tailoring your message to first-time visitors or returning members.
• Deliver Outstanding Service:
  
  Provide top-notch support to members throughout their
  
  Flexcarjourney—from ordering, picking up, and returning their vehicles. Ensure each vehicle meets our quality standards (cleanliness, gas level, damage-free, etc.) before handoff.
• Maintain Quality Standards:
  
  Ensure each vehicle meets
  
  Flexcar’shigh-quality standards byparticipatingin pre-delivery cleaning and preparation if needed. Perform visual checks and checklist-based inspections of vehicles before they are released or accepted back.
• Operational
  
  Collaboration:
  
  Coordinate with Flexcar’smain operations hub to manage vehicle logistics, inventory updates, and appointment readiness.
• Resolve Issues:
  
  Troubleshoot and efficiently address any order or vehicle-related concerns, prioritizing member satisfaction. Work closely with customer care, vehicle supportteamsand the main hub to ensure swift resolutions.
• Utilize Technology:
  
  Use company systems to manage member accounts, communicate withmembersand keepaccuraterecords.
• Become a Product Expert:
  
  Gain in-depth knowledge of our services and stay updated on the latest features and processes toassistmembers effectively.
• Customer Feedback Loop:
  
  Work closely with ourMarketingand
  
  Voice of the Customer teams to share real-time customer insights,frequently asked questions, common feedbackor customer friction points.
• Drive Process Improvement:
  
  Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the local store’s success.
• Embrace Versatility:
  
  As part of a small market operation, be ready to take onadditionalresponsibilities as assigned by your manager.

• Experience:
  
  1-2 years in acustomer facing role in customer service or retail, ideally within a fast-paced environment preferred.
• Communication
  
  Skills:
  
  Exceptional interpersonal and communication abilities required.
• Problem-Solving:
  
  Strong analytical skills to navigate challenges and make informed decisions.
• Tech-Savvy:
  
  Proficient in computer skills and quick to learn new software systems.
• Customer-Centric Attitude:
  
  A passion for delivering outstanding service and exceeding member expectations.
• Multitasking Ability:
  
  Skill in managing multiple tasks and prioritizing effectively under pressure.
• Adaptability:
  
  Willingness tooperatevehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.
• Atte…