Reservation Call Center Agent

Operations Building | Reservations | Full Time

The Reservation Call Center Agent communicates with guests, travel agents, and referral networks to book reservations for upcoming visits. They will also provide outstanding guest service based on Company Standards by responding to incoming guest calls and inquiries in a friendly manner. Individuals musthave strong communication and listening skills, computer proficiency, and the ability to collaborate and build relationships.

• Book reservations for guests and travel agents
• Respond to guest inquiries in a friendly manner
• Provide information on availability, accommodation, and amenities
• Accurately enter reservations using automated systems
• Promote hotel services and offerings to potential guests
• Comply with the company's drug-free and tobacco/nicotine-free policy
• All other duties as assigned

• 6 + months of customer service experience preferred.
• Candidate must be available to work a flexible schedule of morning, midshift and evening shifts.
• Ability to lift 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

• High school diploma or equivalent preferred.

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.