Order Management Representative

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2’600 employees provide our customers with uncompromising quality, proximity, and agility.

medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss

• Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
• Operate the shared email inbox(es) to assure organization, delegation and timely responses
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
• Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement

• Work experience in Customer Service and Order Management within an office based environment
• Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
• Experience with anERP system (e.g. SAP)
• Very good English skills (spoken and written) and strong communication skills
• Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment
• This is a 100% onsite role - a requirement is to be onsite every day of the work week

Benefits we offer:

• Avibrant,fast‑movingculturewherenewideasareencouragedandcelebrated
• Realgrowthopportunitieswithinagloballysuccessfulbusinessthat’sscalingrapidly
• UptothreeweeksofPTOinyourfirstyear,plus
  12paidcompanyholidays
• medmix
  
  Employee Savings Plan /401(k) witha
  100% employermatchupto 6% ofyourbasesalary
• Flexible Spending Account (FSA) options
• Flexibleworkinghours

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!

All information will be kept confidential according to EEO guidelines.