BMW Service Department BDC Associate Job Northern Kentucky USA,Customer Service/HelpDesk

Location: Northern

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories!

We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Kia, Toyota, Honda, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce,Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas and Florida)

Position Overview:

As a BMW Service Department BDC Associate, you will play a crucial role in delivering outstanding customer service and ensuring a seamless experience for our BMW owners. You will be responsible for managing inbound and outbound communication with customers, scheduling service appointments, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding service appointments, vehicle maintenance, and service-related inquiries.
Schedule service appointments for customers, optimizing appointment availability and coordinating with service advisors and technicians to ensure efficient workflow.
Maintain a database of customer information, ensuring accuracy and confidentiality of customer records.
Follow up with customers to confirm appointment details and gather feedback on their service experience.
Address customer concerns and elevate complex issues to the appropriate department for resolution.
Provide exceptional customer service by actively listening to customer needs and delivering a personalized service experience.
Assist in marketing initiatives, such as outbound calls to inform customers of service promotions and recalls and declined services.
Collaborate with the service teamto ensure smooth customer handovers and vehicle drop-offs.
Continuously update knowledge of BMW vehicles, services, and dealership processes.

Qualifications:

Prior customer service experience, preferably in an automotive or service-related industry.
Excellent communication and interpersonal skills.
Strong computer skills and proficiency in customer relationship management (CRM) software.
Ability to work in a fast-paced environment and adapt to changing priorities.
Detail-oriented with excellent organizational skills.
A passion for providing exceptional customer service and a genuine interest in the automotive industry.
Knowledge of BMW vehicles and services is a plus.

What we offer:

401k Match Options Available
Dental and Vision Insurance Available
Paid Vacations, Holiday Pay, PTO pay
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.