Customer Service Representative

Join the Loman AIteam today!

Loman AI is revolutionizing restaurant operations with the industry’s leading Voice AI solution. We handle every inbound call - from orders and reservations to customer questions - ensuring restaurants never miss an opportunity. Our AI agent works 24/7, delivering consistent, exceptional service that helps restaurants grow their business while reducing operational burden.

We’re a seed-stage startup experiencing rapid growth, and we’re building the team that will help us capture significant market demand.

We’re looking for a part-time Customer Service Representative to join our fast-growing team. This role will focus on supporting restaurant operators using Loman AI, ensuring they have a seamless experience and quick resolution to issues. You’ll be the first line of support for our customers, representing the Loman brand with professionalism, empathy, and a problem-solving mindset.

• Provide timely, friendly, and professional support to Loman AI customers via Slack, Zendesk, and email
• Troubleshoot and elevate technical issues to the engineering team when needed
• Guide customers through setup, configuration, and common workflow
• Track, document, and resolve customer inquiries with accuracy
• Maintain a high level of product knowledge to act as a trusted advisor to customers
• Identify recurring issues and collaborate with product and engineering to improve the platform
• Assist with onboarding new restaurant partners when required
• Contribute to building out our knowledge base and support documentation

• 1+ year of customer service, technical support, or help desk experience
• Strong written and verbal communication skills
• Proficiency with Slack and Zendesk (or similar support tools)
• Comfort with technology and troubleshooting software
• Ability to work independently during evenings and weekends with minimal supervision
  
  Highly organized with strong attention to detail
• Positive, empathetic, and customer-first mindset

• Experience in restaurant operations or restaurant technology
• Familiarity with POS systems like Toast, Square, Clover, or Aloha
• Prior SaaS support experience

• Be part of a fast-growing startup redefining how restaurants operate
• Work remotely with a supportive, collaborative team
• Growth opportunities as the company scales
• Competitive hourly pay and flexible schedule

• Is Voice AI cheaper and better than a human or answering service?
• What can Loman handle on a call?
• Can Loman take payments over the phone?
• How fast is setup and what do we need?
• Does it work for multi-location and franchise groups?
• What happens with edge cases or unhappy callers?