Customer Service Representative

## Customer Service Representative Apply:
Vancouver, WA / Portland Metro:
Full time:
Posted 2 Days Ago:
JR100247
*
* Position Title:

** Customer Service Representative
** Job Code:
** Job Code: CUSREP
** Pay Range:**$25.98 - $33.87
*
* Job Description:

** FLSA Non-Exempt Represented  
** Summary
* * Performs a variety of customer service functions and work activities involving direct public contact either on the telephone, electronically, or in person. Provides information on the full range of countywide transit services; processes ride reservations; receives and documents customer comments; sells fares; makes change for customers; balances cash drawer and receipts; makes and delivers bank deposits; assists with revenue processing of fare-boxes;

processes lost and found items; conducts presentations, assists at community events, and rides buses and visits transit sites to engage the public. Conducts public surveys and may perform a variety of clerical duties of a routine and recurring nature including typing, filing, simple posting, and preparing standard forms.  
** Scope of Responsibility
** Persons assigned to this position normally perform a variety of routine and repetitive duties independently and according to well-known procedures and practices. Work is performed under the direction of the Customer Service Supervisor. Contacts frequently contain confidential and sensitive information, necessitating discretion at all times.  
** Essential Functions
***** The following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:
**** Provide customers with information concerning C-TRAN’s full range of public transportation options, including, but not limited to transit route and schedule information, Americans with Disabilities Act (ADA) Complementary Service, trip planning, and fares.
* Screen applications for Paratransit eligibility, make accurate eligibility recommendations, and provide feedback to the customer on the full range of Paratransit Services.
* Arrange ride reservations, cancellations, and changes following the requirements of the ADA.
* Process sales transactions, accept payments, calculate return change, reconcile cash drawer and sales receipts, prepare bank deposit, and prepare summary report as outlined in established procedures.
* Receive and document customer comments while exercising a high degree of confidentiality.
* Perform public relations tasks such as information distribution, transit use talks, table events, and presentations to various community groups and schools. Conduct surveys as required.
* Perform on-street customer outreach while riding the bus, at transit centers and stops, or at community events.
* Organize and maintain files and records for readily retrievable information. Prepare and maintain logs, produce reports, and provide information as required by the position.
* Drive an agency vehicle to distribute C-TRAN information or products, deliver sales deposits to the bank, retrieve lost and found, and other miscellaneous courier-type duties.
* Gather, log and secure items found on C-TRAN property following the outlined Lost & Found Procedures.
* Keep up-to-date on transit system information including schedule changes, route paddles, rider alerts, detours, the ADA, and other Supervisor directives.
* Learn and maintain other customer service functions including, Rose Besserman Room reservations, bike locker rentals, and other job duties as assigned by the Supervisor.  
** Other Functions
*** Perform other related duties as assigned.  
** Knowledge, Skills, and Abilities*
* ** Knowledge of
*** Requires knowledge of the field of assignment sufficient to perform thoroughly and…