PARTS ADVISOR

# PARTS ADVISOR Hot Job Morgan Hill - Morgan Hill, CA 95037## Overview Salary Range $4,500.00 - $10,000.00 Base+Commission/month

Position Type Full Time Job Shift Day Category Automotive ## Description# Parts Advisor##

Job Purpose:

Support dealership parts operations by assisting customers, technicians, and dealership personnel with automotive parts selection, ordering, inventory management, and parts-related customer service. The Parts Advisor is responsible for maintaining efficient parts department operations while delivering exceptional customer service and supporting dealership sales and service objectives.

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Key Responsibilities:

### Customer Service & Parts Sales
* Assist walk-in customers, technicians, and dealership personnel with selecting and purchasing automotive parts and accessories
* Provide professional, friendly, and efficient customer service during all customer interactions
* Answer incoming phone calls and assist customers with pricing, availability, orders, and parts-related questions
* Recommend companion parts, accessories, service items, and promotional products when appropriate
* Maintain strong product knowledge regarding parts, accessories, manufacturer updates, and dealership inventory
* Support dealership customer satisfaction and retention through timely and accurate customer service
* Maintain professionalism and composure while assisting multiple customers in a fast-paced environment### Inventory & Parts Operations
* Pull, package, stage, and distribute parts orders accurately and efficiently
* Determine availability of parts not currently in stock and assist with emergency or special-order requests
* Order parts from vendors, manufacturers, and suppliers as required
* Notify customers and dealership personnel when ordered parts have arrived
* Assist with maintaining accurate inventory records, bin locations, and parts organization
* Monitor and maintain “will call,” special order, and backorder files
* Assist with shipping, receiving, stocking, and inventory control procedures as needed
* Maintain cleanliness and organization of workstations, counters, shelves, and parts storage areas### Administrative & Operational Responsibilities
* Utilize dealership management systems (DMS), inventory software, manufacturer catalogs, and related systems effectively
* Assist Service Technicians and Service Advisors with identifying and obtaining required repair parts
* Set up orders for shipment, delivery, customer pickup, or internal dealership use
* Participate in dealership meetings, training sessions, and manufacturer training programs as required
* Follow dealership policies, procedures, operational standards, and safety requirements
* Uphold confidentiality regarding customer and dealership information
* Maintain professional working relationships with customers, vendors, coworkers, and management
* Perform additional duties and responsibilities as assigned by management---#### Qualifications##

Job Qualifications:

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Required Qualifications
* High school diploma or equivalent preferred
* Strong communication and interpersonal skills
* Strong organizational and time management skills
* Strong attention to detail and accuracy
* Professional appearance and positive attitude
* Ability to multitask and perform effectively in a fast-paced environment
* Strong customer service and problem-solving skills
* Basic computer proficiency required
* Ability to learn and utilize dealership management systems (DMS), inventory systems, and manufacturer parts catalogs
* Dependable attendance and punctuality required
* Ability to maintain confidentiality regarding customer and dealership information
* Ability to follow dealership policies, procedures, and safety standards
* Ability to work evenings, weekends, and…