Foreign Exchange Client Services Associate - Operations

## Foreign Exchange Client Services Associate - Operations Apply:
Atlanta, GA:
Full time:
Posted Yesterday:
End Date:
October 24, 2026 (14 days left to apply):
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.##
** Job Description**#
** Make an Impact in Foreign Exchange Client Services
** Are you a strong communicator who enjoys solving problems, supporting clients, and working in a fast-paced environment? Join our Foreign Exchange (FX) Client Services team and become the first point of contact for clients and internal partners seeking support with FX products, transactions, and service inquiries.  

This role offers an opportunity to build specialized knowledge in foreign exchange while partnering with teams across the organization to deliver exceptional client experiences and timely solutions.  ## What You'll Do
* Serve as the front-line contact for FX-related inquiries, investigations, and service requests.
* Respond to questions regarding balances, transactions, payments, settlements, and foreign exchange activity.
* Manage and communicate FX service alerts, outages, and operational updates.
* Partner with technology and operational teams to investigate issues and coordinate resolutions.
* Support the submission and tracking of FX-related client complaints.
* Draft professional client-facing communications regarding product enhancements, service disruptions, and business updates.
* Route inquiries to the appropriate specialized teams and ensure timely follow-up.
* Review and process transactions and supporting documentation accurately and efficiently.
* Ensure compliance with established procedures, service standards, and regulatory requirements.
* Build relationships with internal partners across Wealth Management, Commercial Banking, and other client support teams.  ##
** Why This Role**?

This is an excellent opportunity to gain exposure to foreign exchange operations while developing expertise in client service, investigations, operational support, and business communications. You'll join a collaborative team where your ability to solve problems, communicate effectively, and deliver exceptional service will have a direct impact on both clients and business partners.  ##
** What Success Looks Like
*** Delivering an exceptional client experience through responsive, professional service.
* Communicating clearly with clients, internal partners, and leadership.
* Identifying issues quickly and coordinating effective solutions.
* Maintaining accuracy and quality while managing multiple priorities.
* Building trusted relationships across the FX organization and broader bank.
*** Schedule & Location**
* *
* Location:

** Atlanta
*
* Schedule:

** Monday–Friday | 8:00 a.m. – 5:00 p.m. local time  
*** Basic Qualifications
**** High school diploma or equivalent
* At least one year of relevant work experience.
*** Preferred Skills/Experience
**** Strong customer service and relationship management skills.
* Excellent written and verbal communication abilities.
* Strong problem-solving and critical-thinking skills.
* Experience handling client inquiries and issue resolution.
* General knowledge of international banking products and services.
* Foreign exchange or international banking experience preferred but not required.
* Proficiency with…