Client Service Rep

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for a Client Service Representative.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone.

The Client Service Representative (CSR) will serve as a single point of contact for Paxon’s clients. Will manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc, as necessary.

• Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director.
• Assisting customers in resolving all questions and issues.
• Resolving root cause analysis both operational and systemic with internal escalation & communication as required.
• Ensures sound business decisions and resolves escalated customer issues in a professional manner.
• Conducts tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience.
• Communicates activity points effectively to site leadership
• Provide exceptional service by assisting customers via phone, email, chat, and text.
• Processes requests,escalations, and other queues correctly and efficiently.
• Manages projects with minimal supervision.
• Follows up on status issues forwarded to other Paxon teamto ensure client & customer's concerns are addressed promptly.
• Solves issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
• Assisting with floor support.
• Maintainsa high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
• May be required to complete other duties as assigned.

• Experience in a fulfillment or distribution setting
• Strong interpersonal and communication skills within the company and with customers
• Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
• Knowledge of department processes and SOPs
• Collaborative approach and excellent problem-solving ability
• Strong attention to detail and ability to meet deadlines
• Superior written and oral communication skills, coupled with technical acumen
• Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
• Flexibility to work a non-traditional schedule including extended hours when needed
• Must be able to hear and understand verbal instructions
• Must possess the capability to walk or stand for extended periods of time
• Must be able to climb stairs, to bend, stoop, kneel and grasp products
• High School diploma or equivalent.

• This position is not remote.
• If ever needed, may be up to 5% travel if required.

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!