Customer Service Pro: Scheduling & Dispatch
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
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At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.
Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.
Job Description
We are seeking a friendly, organized, and reliable Customer Service Representative to join our team. This role is the first point of contact for customers and plays a key role in delivering excellent service by answering calls, scheduling appointments, and resolving customer questions efficiently and professionally.
Job Requirements
- Answer inbound calls and assist customers with questions, service requests, and scheduling
- Provide accurate information about services, pricing, and policies
- Schedule, reschedule, and confirm appointments
- Document customer interactions and update records in company systems
- Resolve customer concerns or escalate issues as needed
- Communicate effectively with dispatch, technicians, and management
- Maintain a professional and positive attitude at all times
Job Qualifications
- Hours of 8 am - 5 pm
- Able to demonstrate outstanding customer service.
- Capable of handling a large volume of calls with composure
- Ability to fully understand what is being communicated by clarifying with detailed questions.
- Attention to detail in data entry of work orders.
- Prior call center experience is a plus.
- Knowledge and understanding of scheduling and dispatching software.
- Promotes teamwork and displays a positive attitude.
- Ability to organize your daily priorities.
- Willing and capable of handling additional work, or projects, as assigned.
Why choose us?
- Comprehensive Benefits:
Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs. - Secure your future with our retirement plan and company-provided life insurance policy.
- Career Growth Opportunities:
Experience unparalleled professional development in an empowering culture that values your growth and potential. - Great Work Culture:
Be part of an empowering and collaborative community.
$37,440 - $45,760
Equal Opportunity Employer, including disabled and veterans.
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